Manager, Creditor Customer

Requisition ID: 197843 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Insurance business in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This position has primary accountability for needs analysis, design, implementation and ongoing management and usage of the customer and marketing data infrastructure for Creditor insurance products. In addition, participation in development of predictive modelling, data-mining, and advanced statistical marketing analytics for customer needs-analysis, behaviors and engagement. The incumbent is responsible for execution of customer database analytics to enable highly targeted delivery of multiple product offers across numerous integrated delivery channels. The position supports the design of new products, offers, and customer segments by synthesizing and analyzing customer data and results from database marketing campaigns. This position also designs, implements and maintains operational reporting for regulatory agencies, and implements and analyses operational and customer level reports for new sales and service opportunities. **Is this role right for you? In this role, you will**: - Lead development of recurring customer level reporting support key areas of the business - Develop a single, 360-view of a customer to make decisions about how to best acquire and retain customers, identify high-value customers and manage channel preference and risk. - Interpret Creditor Insurance marketing and customer data to identify new opportunities on how to best target and appeal to customers. - Define, develop, and execute targeted campaigns to accelerate sales, reduce attrition and grow revenue. - Provide data discovery and deliver key actionable insights based on customer view of results. - Provide relevant high-quality lead extraction for campaign targeting (contact optimization) of marketing programs, particularly the use of control groups and related post-analysis. - Deliver timely, high quality customer campaigns/ initiatives (including lists requests, test design, campaign management, post campaign analyses and insights) - Develop Creditor Insurance customer analytics, reporting and dashboards with single view of customer to provide timely and accurate customer insights to key internal stakeholders. Audit and troubleshoot data problems, if needed - Synthesize data to identify trends and deliver key insights and business recommendations partnering with key internal stakeholders, including marketing, merchandizing and operations teams, to develop promotions and campaigns that drive sales to targeted customers - Support key information technology initiatives, such as enhancements in single view of customer, customer data warehouse, CRM and campaign management tools - Leverage SAS/Python and other tools to produce data sets, analyses, tabulations, graphics - Assist in ad-hoc requests as required from the business **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**: - Degree in Mathematics, Computer Science, Statistics, Finance or Economics; Advanced Degree in Analytics/Business preferred - 4+ years experience in Analytics or MIS/Reporting, programming with SAS/SQL/Python/Spark as well as Power BI/Tableau - Strong knowledge and proficiency with building models and data infrastructures - data mining, data profiling, modeling, cleansing, enriching as well as extract, transform, load (ETL) solutions and scripting - Strong communication skills essential with clients, vendors and management - Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills - Certification in Python/SAS/SQL and PowerBI - Previous business line and banking experience - Expertise with dashboards, KPI, business metrics generation Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.