Service Administrator
1 week ago
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for over 100 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference
Are you an organized, customer-focused professional who thrives in a fast-paced environment? Join our team as a Service Administrator at our busy branch. In this dynamic role, you’ll play a key part in managing administrative tasks, coordinating service schedules, and supporting our service team to ensure a seamless customer experience. This is a great opportunity to grow your skills and make a meaningful impact in a collaborative and supportive environment.
**Key Responsibilities**:
- Serve as the primary contact for customers, addressing inquiries about service appointments, repairs, and maintenance, while delivering exceptional customer service.
- Welcome customers warmly, whether in person or over the phone, and provide clear, accurate details about available services.
- Resolve customer concerns and complaints effectively, ensuring a positive experience and fostering trust.
- Support the service advisor with coordinating shop and/or road technicians.
- Support with the preparation and maintenance of accurate service records, and repair orders.
- Manage billing, invoicing, and payment processing with accuracy and efficiency.
- Maintain and update the service database and related systems to ensure accuracy and accessibility.
- Coordinate freight arrangements for the timely pick-up and delivery of service work as needed.
- Collaborate with other departments to provide seamless support when needed.
- Uphold workplace health and safety practices at all times.
- Perform other responsibilities as assigned.
**Knowledge, Skills and Abilities**:
- Proven ability to multitask, prioritize, and maintain exceptional attention to detail in a dynamic, fast-paced environment.
- Strong typing skills at 50-60 wpm, ensuring accuracy and efficiency.
- Positive and professional with strong interpersonal and communication skills, alongside superb customer service abilities.
- Self-motivated, detail-oriented, organized with excellent problem-solving skills.
**Training, Education and Experience**:
- 1-3 years of experience in a service-related administrative role, preferably in the automotive/equipment industry.
- High School Diploma.
**Compensation Package**:
- Salary between $40,000 and $50,000 depending on experience and qualifications, along with vacation, extended benefits, and an RRSP matching plan.
**Values**:
- Build trust - with customers and each other.
- Be a team player - commit to working together to win.
- Be customer-focused - “wow” customers so they become raving fans.
- Support community - care for our people, our community and our planet.
- Deliver results - know what you need to do and get it done.
**Working Conditions**:The Service Administrator is based out of the Surrey office and works 40 hours on average per week Monday to Friday.
aNglUYZjQ2
-
administrative manager
3 weeks ago
Surrey, Canada Centura immigration Service Inc. Full timeEducation: Bachelor's degree Experience: 1 year to less than 2 years Tasks Co-ordinate administrative services Evaluate the operations of a department providing administrative services Collect and record administrative and service fees Assist in preparing annual budgets Conduct research Plan, organize, direct, control and evaluate daily operations Hire and...
-
Administrative Assistant
2 weeks ago
Surrey, Canada ICANTAX SERVICE INC. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Record and prepare minutes of meetings, seminars and conferences - Determine and establish office procedures and routines - Schedule and confirm appointments - Answer telephone and relay telephone calls and messages - Compile data, statistics and...
-
Administrative Operations Lead
3 weeks ago
Surrey, Canada Centura immigration Service Inc. Full timeAn immigration service provider based in Metro Vancouver is looking for an administrative professional to oversee and coordinate administrative services. The ideal candidate must have a Bachelor's degree and at least 1 year of experience in administrative roles. Responsibilities include managing budgets, hiring staff, and evaluating operations. This role is...
-
Clk 11r
2 days ago
Surrey, Canada BC Public Service Full time**Resource and Contract Administrator** **Clerk R11** Amendment (June 23) - Closing date extended to July 10 Amendment (June 10) Selection Criteria updated An eligibility list may be established. **A great opportunity to take the next step in your career** The ministry has been developed through the amalgamation of legislative authorities in land and...
-
Administrative Manager
2 weeks ago
Surrey, Canada Right Trucks Sales and Service Ltd Full timeEducation: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for...
-
Administrative Assistant
6 days ago
Surrey, Canada Ocean Tire Service Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Supervise other workers - Train other workers - Schedule and confirm appointments - Manage contracts - Answer telephone and relay telephone calls and messages - Answer electronic enquiries - Compile data, statistics and other information -...
-
Manager, Administrative Services
1 week ago
Surrey, Canada Walia Foods Full timeEducation: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Hire and train or arrange for training of staff - Interview, hire and provide training for staff - Plan, administer and control...
-
Manager, Administrative Services
1 week ago
Surrey, Canada Walia Foods Full timeEducation: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Hire and train or arrange for training of staff - Interview, hire and provide training for staff - Plan, administer and control...
-
Service Support Administrator
6 days ago
Surrey, Canada Finning Canada Full timeCompany: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Use your administrative and organizational skills to provide general administrative support to the Finning family! Reporting to the Customer Service Manager, this individual will be responsible for administrative tasks within the branch. You will work closely with...
-
Service Support Administrator
4 days ago
Surrey, Canada Finning Canada Full timeCompany: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning family! Reporting to the Customer Service Manager, the Service Support Administrator is responsible for the day to day Administrative duties to keep the branch running smoothly. As the Service Support Administrator, you will also be tasked with...
