Guest Services Representative

2 weeks ago

Edmonton, Canada West Edmonton Mall Full time

The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests.

**Primary Responsibilities**:

- Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions.
- Assisting with calls for birthdays, WEM Gift Card information, Multi Play Pass, and Scooter/Wheelchair Choice Passes and rentals.
- Processing West Edmonton Mall Gift Cards, Multi Play Pass, Super Savings Coupons Book, Choice Passes, New Year’s Eve Family Beach Party tickets, Wemisphere and Soundwave transactions.
- Ensuring your sales balance at the end of every shift.
- Processing FIT Pass (Group Sales)
- Receiving contest entry forms, assisting with birthday party bookings, and responding to any customer questions and inquiries. Give interested customers a tour of our party rooms in Galaxyland (when time/staff allow for it)
- Contacting customers in regards to bookings, parties, mailing and faxing information and confirmation.
- Assisting with mailings for Guest Services and Group Sales (photocopy, sort, etc.)
- Working shifts in the Guest Services office as well as working the Guest Service Desk located by The Ship.
- Assisting co-workers in making sure all party rooms (Galaxyland) are clean and ready for the next party. This includes sweeping, mopping, cleaning counters and tables, scrubbing marks and taking out the garbage.
- Lifting boxes up to 20kg and/or pushing scooters
- Keeping office area clean and stocked as well as ensuring cleaning materials for party rooms are supplied.
- Maintaining a professional dress code at all times being the first representative of the mall.
- Assisting in other duties as assigned.

**Desired Qualifications**:

- Must have exceptional multitasking and organizational ability.
- Must have excellent communication skills including excellent reading, writing and speaking skills.
- Should have superior problem solving skills and be able to react calmly and proactively in stressful situtations and emergencies.
- Previous experience working as a cashier or receptionist.
- Experience using Microsoft Word and Excel.

**Terms of Employment**:

- This is a part-time position that requires flexible experience Monday through Sunday.
- Must be able to pass a basic security clearance.

**Job Types**: Part-time, Permanent

**Salary**: $16.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

  • Guest Experience Centre Consultant

    2 weeks ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 days ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Edmonton area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Services Representative

    2 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. **Primary Responsibilities**: - Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions. - Assisting with calls for birthdays, WEM Gift Card information, Multi Play...

  • Guest Services Representative

    2 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    World Waterpark Guest Services Representatives are responsible for coordinating the sales of products and services of World Waterpark, ensuring that guests have a fun and memorable experience. Primary Responsibilities: - Providing information on World Waterpark’s hours of operations, events, rental spaces, programming, park concessions and attractions. -...

  • Guest Services Representative

    1 week ago

    Edmonton, Canada Francis Winspear Centre for Music Full time

    Who we are: As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra. Located on...

  • Guest Service Representative

    1 week ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Guest Service Representative

    4 days ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Guest Services Representative

    2 weeks ago

    Edmonton, AB TK J, Canada Carrie'l Salon and Spa Full time

    Are you known for your friendly and energetic approach?Carrie'l Salon and Spa is looking for a full time Guest Service Representative.What is that? A guest services representative is a team member that is responsible for creating a welcoming and inviting first and last impression for our guests. They play a crucial role in the experience of our guests and...

  • Seasonal Guest Services Representative

    19 hours ago

    Edmonton, Canada West Edmonton Mall Full time

    The Seasonal Guest Services Representative is responsible for assisting the Guest Services team and Santa Claus during the holiday season. This role requires individuals that are great with children and are looking to bring holiday joy and cheer to all kids this time of year. Primary Responsibilities: - Taking payment, providing information to parents, and...

  • Ticketing Guest Services Representatives

    2 weeks ago

    Edmonton, Canada Winspear Centre & Edmonton Symphony Orchestra Full time

    The Francis Winspear Centre for Music is seeking dynamic individuals as **Ticketing Guest Services Representatives** (GSRs). We are looking for employees that are excited to be part of our music-centered, community-driven organization for this part time position. **Who we are**: The Francis Winspear Centre for Music (FWCM) fulfills the human need to make...