Customer Service Help Desk

2 weeks ago

Lower Sackville, Canada Staples Full time

**Staples is business to business. You’re what binds us together.**

Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

**What you’ll be doing**:

- Provides support and teaching to call center and cyber agents and retail associates - answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures
- Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes
- Identifies and tracks questions/trends and communicates information to various internal partners
- Meets and maintains department production standards
- Perform other related duties as required or requested

**What you bring to the table**:

- Excellent oral and written communication skills
- Ability to communicate clearly and effectively, both written and verbal, to a varied audience
- Good problem-solving skills and decision-making abilities
- Able to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently
- Aptitude for understanding and utilizing a wide array of resources and policies.
- Strong organizational skills - must be capable of multi-tasking duties
- Works independently with mínimal supervision or direction
- Highly motivated, dedicated, and flexible with the ability to adapt to a constantly evolving environment, and desire to grow within the organization

**Qualifications**:
**What’s needed
- Basic Qualifications**
- High School Diploma or GED
- 1 to 3 years (Staples Retail and/or Contact Center)

**What’s needed
- Preferred Qualifications**
- Solid Staples knowledge including order management system and procedures, customer support procedures, rewards program procedures, retail procedures and all other applicable policies/procedures
- Working knowledge of Microsoft Word and Outlook, and able to navigate multiple internet sites simultaneously
- Interested in joining the team? Check out our_ _perks and benefits_ _

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