Enablement Services Specialist

**Who we are**:
BlueDot protects people around the world from infectious diseases using human and artificial intelligence. Our DaaS platform combines medical and public health expertise with advanced data analytics to track, contextualize, and mitigate infectious disease risks. Our global early warning system combines more than 100 datasets with proprietary algorithms to deliver critical insights on the spread of emerging and existing infectious diseases. In December 2019, we flagged an undiagnosed respiratory syndrome in Wuhan, China. In January 2020, we published the world's first scientific paper on COVID-19, accurately predicting its global spread. More than two years later, the need to better protect lives and livelihoods from infectious diseases is now as urgent for private sector leaders as it was for public officials. Our team understands the complexity of the challenge in front of us - and that the importance of solving the problem has never been greater. At BlueDot, you’ll have the opportunity to help grow a solution to global scale.

We are a Certified B Corp, have a Glassdoor rating of 4.5, are Diversio certified, Great Place to Work certified, a 2020 LinkedIn Top Start-Up and have been recognized as a Top 50 Best Place to Work in Canada, Best Place to Work for Women, Best in Technology, Best for Youth, and Best Start-Up

**Our values**:
Our values are not just words on a wall. They are our compass, and they guide us in our work, in the decisions we make, and in how we treat each other:

- Be the Change
- Think Without Borders
- Lift Others Up

BlueDot is growing and as a result, we are looking for an
**Enablement Services Specialist **to join our team

BlueDot’s Enablement Services are a key component to ensuring our clients are empowered to leverage BlueDot’s data and intelligence to meet their desired outcomes. We are looking for an experienced Technical Implementation Specialist to ensure our clients are successfully enabled to access and interact with our intelligence elements to meet their desired outcomes.

**Remote Role: Anywhere in Canada**

**What you will do in more detail**:

- ** Ensure clients can successfully bring our data services into their desired workflows**:

- Work collaboratively with BlueDot’s Client Success team to understand client’s desired outcomes
- Train non-technical clients on how to interact with our APIs and Direct Database Access
- Coach clients on how to integrate data elements into existing analytic products (Excel, RStudio, etc) as well as visualization platforms (Power BI, Tableau, etc)
- Work with the Client’s internal technical team to bring BlueDot’s Data services into existing internal models and internal databases
- Design and document best practices and standard processes for enabling clients to bring our data services into their different workflows
- Work with Enablement Services Manager to ensure services are implemented within an agreed-upon timeline
- **
Identify opportunities for product and service improvements**:

- Based on feedback from clients identify opportunities to improve current data services being offered
- Based on common outputs, identify opportunities for the development of new services, new dashboard templates, and/or new data endpoints
- Work collaboratively with Product, Epidemic Intelligence, and Growth team members to share learnings from the implementation of enablement services
- Work collaboratively with Technology team members to resolve any platform issues discovered while implementing a client solution

**What you will bring to BlueDot**:

- 3-5 years experience working in Data as a Service (DaaS) organizations
- 3-5 years experience working in an enablement service roll
- Experience working with JSON-based RESTful APIs
- Experience creating custom SQL queries to pull data from relational databases
- Experience using programming languages, such as Python or JavaScript, with APIs and relational databases to extract data
- Strong understanding of technical skills, including knowledge of APIs, SQL, and scripting languages such as Python
- Experience working with business visualization products, such as Power BI or Tableau
- Strong customer interaction and requirements analysis skills
- Excellent verbal and written communication skills

**What we offer our team**:

- Meaningful work that truly has purpose
- A competitive comprehensive compensation package
- A lucrative ESOP package to provide ownership to all employees
- Outstanding health, vision, and dental benefits
- Employee and Family Assistance Plan
- A health and wellness spending account
- Education spending accounts for professional development
- Generous vacation packages and PTO
- A home office setup allowance to ensure everyone can work remotely
- As a smaller, agile team, we offer roles with impact
- Your contributions are integral, your voice will be heard
- We are working fully remotely due to COVID-19 - post-pandemic we will continue with our