Customer Enablement Specialist

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
**About the role**:
Reporting to the Senior Professional Services Consultant, the Professional Services Consultant has a critical, customer-facing and internal role, enabling the growth of a best-in-class professional services organization.
**A day in the life**:

- Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
- Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
- Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
- Contribute to development of repeatable professional services offerings and packages
- Deliver data-driven consulting recommendations based on industry and segment best practices
- Execute on defined professional services engagements
- Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
- Support implementation specialists in learning the product and market and delivering quality engagements
- Provide input into the building of new professional services offerings
- Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Performs other job-related duties as assigned

**What you'll bring to the team**:

- Bachelor's Degree in a relevant field (business, health sciences, etc.)
- 3+ years of experience in consulting and/or home health care
- SaaS experience or experience working with post-acute software solutions within the home healthcare space
- 2+ years experience in leadership across complex internal/external engagements, including functional and cross-functional teams
- Implementation experience would be considered a definite asset
- Passion to understand customers' business goals and challenges
- Must be able to effectively communicate with customer leadership
- Recognizes and articulates complex problems related to a project
- Deep Expertise in the AlayaCare platform and/or relevant functional areas

**_Better outcomes, better belonging_**:

- Our team members are uniqu_e—like our products and the customer groups that we service. _AlayaCare_ employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard._
- Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within _AlayaCare's_ policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration._
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