Service Advisor

2 days ago

Vancouver, Canada Regency Lexus Parts & Service Full time

We're looking for an individual who is interested in a long-term career opportunity as an automotive service consultant, whose passion lies in making a difference. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows, so does our need for more bright minds to join our team.

DUTIES:

- Greet customers as they arrive at the dealership
- Create service appointments, resolve service or parts inquiries over the phone
- Review service history and recommend needed services to guests
- Promote sales of appropriate services, parts, and accessories by thoroughly understanding the product and its associated service requirements
- Perform repair orders maintenance (filing, payment process, etc.)
- Write repair orders and monitor the progress of the customer vehicle from start to finish
- Perform additional duties as instructed by the Service Manager

QUALIFICATIONS:

- Excellent sales and communications skills
- Fluency in English, and Mandarin/Cantonese is an asset
- A minimum of two years experience as a luxury brand service advisor
- Working knowledge of Reynolds and Reynolds system or the ability to learn new operating systems quickly
- High School Diploma or equivalent experience
- Ability to type more than 50 words per minute
- Class 5 Driver license

**Benefits**:

- Company events
- Dental care
- Extended health care
- Store discount
- Vision care

**Experience**:

- Luxury Brand Service Advisor: 2 years (required)

**Language**:

- Fluent English (required)
- Mandarin or Cantonese (preferred)

Licence/Certification:

- Class 5 Driver's License (required)

Work Location: In person

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