Campus Operations Standards and Systems Manager

Role Description
The Manager, Campus Operations Standards and Systems, is the top leadership position for the Campus Operations Standards and Systems (COSS) Department. This position will report directly to the Vice President (VP) of Campus Operations. This position has full accountability for documenting, organizing, communicating, and training of ongoing campus education and business systems, including Spirit of Math, Spirit of English, and Spirit of Technology online and in person campus operations. This includes but is not limited to the maintenance of the operations manual, campus talent training, setting up systems for auditing and delivering the audits and inspections, setting KPls for business success metrics and any other necessary tasks required to ensure the quality and standards are met for all of the campus systems.
**Personal Qualities**:
his person has a passion for continuous learning and helping others develop. They are proactive with an ability to follow through and keen attention to detail. They are global thinkers who find and identify what is needed. They are highly professional in all aspects of their behaviour and they act as a role model for others in the organization.
This person values working as a member of a team and understands the role that the Campus Operations Standards and Systems Department play throughout the organization.
This person should be able to balance multiple, interdependent priorities and excel at project management. They are very confident, perceptive, flexible and takes initiative.
**Decision-Making Ability**:
The Campus Operations Standards and Systems Manager should have the capacity to achieve objectives that could take up to 3 years to execute.
**Work Values**:
**This individual should value**:

- Managing people, relationships and projects
- Leadership and initiative
- Efficiency and organization
- Systems, policies and procedures
- Pedagogy
- Influencing through numbers, language & ideas
- Quantitative and qualitative analysis
- Educational use of technology
- High standards and quality

The Releasing the Genius environment is one in which everyone acknowledges that they are continuously learning. This person must want to keep learning.
**Skills Knowledge & Experience**:
This role requires exceptional project and relationship management skills.
This role requires comfort and confidence with technology and software, specifically knowledge with learning management systems and registration systems. They should also have experience using Microsoft Office Suites and be familiar with, or willing to learn, the Adobe Creative Suite (particularly Adobe InDesign). This individual is comfortable using Microsoft SharePoint and should be willing to learn and expand on their knowledge within SharePoint and other online systems.
**Education**:
The minimum level of education that is required is a B.A. (or equivalent) or B.Ed. (or equivalent).
**Accountabilities**:
This role reports to the VP, Campus Operations and is accountable for:

- Ensuring the success and maintaining standards for all projects and content created, delivered, and maintained by the Campus Operations Standards and Systems Department
- Assisting team members appropriately with all client and user concerns, as needed
- Ensuring timely completion of Key Performance Indicators (KPI’s) as determined on their job scorecard
- Creating, tracking and documenting team members’ KPI’s, goals and deadlines
- Analyzing, confirming accuracy and ensuring proper storage of all collected data (for example, but not limited to, student scores, feedback surveys, etc.)

Initiating, coordinating, creating, reviewing, updating and implementing all operational systems and/or procedures related to all projects within their department
**Authorities**:
**The individual in this role has the following authorities**:

- Monitor and approve budget spending for Campus Operations Standards and Systems department
- Hiring, managing, appraising, coaching, and deselecting all roles reporting to this role
- Provide appropriate feedback to all campus staff personnel, as needed
- Review and approve all content and projects created within this department, while maintaining high standards

Create and assign employees to courses in Brightspace and Teams as needed

**Responsibilities**:
This role reports to the VP, Campus Operations and is responsible for:

- Budgeting process and approvals for the Campus Operations Standards and Systems (COSS) department
- Ensure and maintain brand consistency and quality of all tasks that the COSS department owns and/or has created (ie. Online courses, manuals, booklets, videos, etc.)
- Organizing, planning, updating, and running training and information sessions related to all operational and educational processes created or maintained by the COSS department
- Overseeing fulfilment to ensure all materials for distribution are properly updated online and available to order
- Creating and/or reviewing educati