Guest Services Representative

24 hours ago

Mississauga, Canada Cushman & Wakefield Full time

**Job Title**

Guest Services Representative (Part-Time) Contract
**Job Description Summary**

Main Objectives:
Be an active, efficient and effective member of the Erin Mills Town Centre Guest Services team

Provide premium customer service through established programs, including but not limited to providing information, support and shopper services to customers and other visitors

Act as a liaison with tenants and other departments

Maintain a “beyond the booth” demeanor - Guest Services does not stop at the kiosk and should be carried out at all times.

**Responsibilities**:

- Demonstrate exceptional customer service to all patrons and retailers by being knowledgeable about the Erin Mills Town Centre property and offerings
- Sale of Erin Mills Town Centre Gift Cards which includes daily deposits, shift reports and more
- Opening and closing duties per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide customer assistance with all available shopping centre services
- Assist other shopping centre personnel (Security and Maintenance) in providing an exceptional customer experience and promoting a safe and clean environment
- Assist with various on-site promotions and events by setting up tables, chairs and stanchions
- Cultivate relationships with the shopping centre’s retailers and continually be aware of store sales/promotions and offerings
- Monitor the online presence of the shopping centre and its retailers on a daily basis in areas such as; the Erin Mills Town Centre Website, Facebook, Twitter, Instagram etc.
- Monitor shopping centre events and retailer sales/promotions, and promote the activity on social media as required
- Collate various documentation for shopping centre distribution, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintain cleanliness and organization of the workspace
- Monitor and maintain appropriate levels of administration supplies, gift cards, etc.
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensure that Erin Mills Town Centre customers leave the shopping centre with all of their needs met

**Qualifications**:

- Excellent customer service skills with a drive to go above and beyond
- Ability to work in a team environment
- Superior written and oral communication skills
- Be able to lift items up to 25 pounds
- Various computer skills such as Microsoft Office
- Competent in an online environment such as social media (facebook, twitter etc.) and website etc.
- Creative and self-motivated
- ** Must be available to work all shifts, days, evening and especially weekends.

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