Supervisor, Intake

**Location**: Vancouver, BC

**Status**:Full-time Permanent

**Affiliation**:British Columbia General Employees’ Union (BCGEU)

**Salary range**:Job Class 16 ($65,100 - $74,366)

**Competition #**:B076-24

**Application Deadline**: September 17, 2024

**VALUES STATEMENT**:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

**The Opportunity**

**Key accountabilities include, but aren't limited to**:

- Oversee work of Intake staff to provide an empathetic, non-judgemental, open-minded and person-centred approach aimed at building trust with clients in order to identify legal problems(s) and urgency, meeting them where they are at;
- Coach staff to provide quality client care through practice of active listening, non-violent communication, non-violent crisis intervention, de-escalation techniques in order to achieve productive communication and information sharing with clients facing barriers to service through a lens of Truth & Reconciliation and Equity, Diversity & Inclusion;
- Provide instruction/guidance on legal issues, policies and procedures and legal resource materials to staff daily;
- Respond to questions and requests for assistance from Vancouver Intake staff, refer and/or consult on complex legal matters or difficult situations with manager as required;
**Who We Are**

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

You have Grade 12 education supplemented by post-secondary education in Social Work, Psychology, Criminology, or training as a Paralegal. Minimum 5 years relevant experience as outlined in rated requirements with at least 2 years as an Intake Legal Assistant and experience as supervisor to diverse team or an equivalent combination of education/experience.

**We Offer**

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous defined benefit pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- Support for a healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- Transit friendly employer for eligible staff to have their commute subsidized
- Dog-friendly offices
- Dedicated Cultural Leave provisions for Indigenous employees
- An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace
- We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted._

**Job Types**: Full-time, Permanent

Pay: $65,100.00-$74,366.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness pro