Service Technician

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

Position Title: Service Technician
Reports To: Factory Service Centre Manager
Hours: Mon - Fri 8:00 AM - 4:30 PM
Location: Vaughan, ON
Level: L1

Job Description:
Milwaukee is always in the market for people with the energy, enthusiasm, and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity, and social responsibility. We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry. Milwaukee is a place to accelerate your career and explore your potential.

Job Description

Location: Vaughan, ON

Working inside a Factory Service Center, this position is responsible for repairing different types of portable power tools within the Milwaukee brand. The position requires an individual to be able to follow a standardized repair process which would include the diagnosing / troubleshooting of the tool failure, identifying a solution and repairing the product.

What You Will Do- Deliver best-in-class service to our customers- Logging in tools, assessing, and repairing tools- Follow standardize repair process- Prioritize in-branch repairs- Conduct warranty assessments and instant tool replacements- Meet productivity targets- Provide support to different departments and roles- Continuously develop and maintain a strong product knowledge- Other duties as required

What You Will Bring- High school diploma or equivalent- Must possess mechanical aptitude and demonstrate repair experience- Strong computer skills- Highly organized and strong communication skills- Team-oriented and be capable of working independently- Overtime can be expected during busy times- Result focused, goal driven, and deliver results from an individual and team perspective

What you Will Get- Competitive Base Salary with Bonus Structure- Health Benefits Coverage, including $500 annual Wellness Program- Registered Retirement Savings Plan with Employer Matching Contributions- Paid time of and employee discount programs- Employee recognition and incentive programs, plus award-winning culture

About TTI Canada

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with exceptional durability. Our dedication to company-wide innovation has led to our cordless leadership position across all product categories. We are fast, nimble and aggressive, constantly striving to “raise the bar” in everything we set out to do, and actively encouraging those qualities in every one of our employees.
- Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._