Guest Services: Reservations Agent

20 hours ago


Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Responsibilities**
- Communicates reservation information to the front desk
- Processes cancellations and modifications to reservations as required within hotel policy
- Processes and monitors advance deposits on reservations
- Processes all third party billing requests and ensures routing is accurate
- Monitors room type availability (30/60/90 days out), and adjusts as necessary
- Handles daily correspondence from Sales, Central Reservations, Conference Services
- Monitors all group bookings made by Sales and adjusts group block information as necessary, ensuring group block billing arrangements have been recorded
- Processes and communicates in a timely manner regarding Crew and group/wholesale rooming list input or modification, and adjustment to block allocation if necessary

**Requirements**:

- **Has flexible availability to work between Monday to Sunday on weekdays, weekends and public holidays, in the morning and evening**:

- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm and innovative service.
- Has 1-2+ years previous hotel experience in a Front Office role, however, relevant experience is also an asset.
- Strong communication skills, proficient in English
- Excellent organizational skills with the ability to multi-task.
- Understands that success lies in working together and enjoys being part of a large team.
- Gets excited by an energetic, fast-paced environment.
- Excellent knowledge of Galaxy, Lightspeed and Microsoft Office (Excel, Word, etc).
- Speaks fluent English. Additional languages to connect with international guests is an asset.

Pay: Up to $25.23 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person


  • Reservations Agent

    2 days ago


    Richmond, Canada Harbour Air Group Full time

    **NOW HIRING!** **Reservations Agent, Richmond** Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard...


  • Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Responsibilities** -...

  • Reservation Agent

    5 days ago


    Richmond Hill, Canada Hola Sun Holidays Full time

    Hola Sun the leading Tour Operator for CUBA is currently seeking a dynamic person to join our team. **RESERVATION AGENT**: **Qualifications**: - TICO certification - Diploma in Travel and Tourism - Travel industry experience is an asset **Description of Duties**: - Provide an excellent standard of customer service - Assist travel agents and direct...

  • Reservations Agent

    1 week ago


    Richmond Hill, Canada Hola Sun Holidays Full time

    Hola Sun Holidays 146 West Beaver Creek Rd, Unit #8 RICHMOND HILL, ONTARIO L4B 1C2 - _______________________________________ Hola Sun the leading Tour Operator for CUBA is currently seeking a dynamic person to join our team. **FULL TIME OPPORTUNITY** **RESERVATION AGENT**: **Qualifications**: - TICO certification - Diploma in Travel and Tourism - Travel...

  • Guest Service Agent

    19 hours ago


    Richmond, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...


  • Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...


  • Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...


  • Richmond, Canada Westmont Hospitality Group Full time

    **Summary** - The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping...


  • Richmond, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...


  • Richmond, Canada Aldesta Hotels Saliance Global Holdings Full time

    **J**: Reporting directly to the Sales & Marketing Director and working directly Vancouver, BC reservations office, solicit, confirm and maintain individual reservations, group rooms, food and beverage business, travel coordination while ensuring revenues are maximized. **ESSENTIAL FUNCTIONS**: - Superior communication skills, both verbal and written - A...