Current jobs related to User Support Technician - Calgary - Titan Solutions Group Inc.

  • User Support Technician

    1 week ago

    Calgary, AB TC Z, Canada NexusV Inc Full time $31,200 - $36,000 per year

    Job OverviewWe are seeking a skilled User Support Technician to join our technical operations team. The successful candidate will provide user assistance, perform system maintenance, and ensure stable performance of critical information systems used by government departments and public agencies.Main Duties and ResponsibilitiesRespond to user inquiries and...

  • User Support Technician

    1 week ago

    Calgary, Canada FIBERCOMM COMMUNICATIONS LTD Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • User Support Technician

    5 days ago

    Calgary, Canada AXE IT CONSULTING INC. Full time

    Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • User Support Technician

    2 weeks ago

    Calgary, Canada AXE IT CONSULTING INC. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • User Support Technician

    2 weeks ago

    Calgary, Canada NRIT Consulting Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

  • User Support Technician

    1 week ago

    Calgary, Canada Advance Logics Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • User Support Technician

    2 weeks ago

    Calgary, Canada GADGETS MAKEOVER INC. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a...

  • User Support Technician

    6 days ago

    Calgary, Canada Mann International IT Ltd. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Telecommunications industry - Consulting firm - Financial technology - Office building **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides,...

  • User Support Technician

    2 weeks ago

    Calgary, Canada Sohaan Ltd Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    6 days ago

    Calgary, Canada GADGETS MAKEOVER INC. Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

User Support Technician

2 weeks ago

Calgary, Canada Titan Solutions Group Inc. Full time

**Job Details**:
Job Title: User support technician

Company Operating Name: Titan Solutions Group Inc.

Location of Work: 135 Southland Drive SE, Suite 100 Calgary, AB T2J 5X5

Position: 1 vacancy

Employment Conditions: Permanent, Full time, Day, Flexible Hours, On Call

**Salary**: $ 35.40 hourly / 30 to 40 hours per Week

**Job Requirements**:
Languages: English

Education: College/CEGEP

Experience: 1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

**Work setting**
- Help desk
- Consulting firm
- Private company, corporation or industry
- Information technology (IT) infrastructure
- Information technology (IT) service provider
- Website developer
- On-site customer service
- Information technology (IT) consulting

**Responsibilities**

**Tasks**
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Schedule work
- Schedule and co-ordinate work on sites
- Schedule and confirm appointments
- Install software and hardware and configure operating system software in preparation for testing
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Evaluate and install computer hardware, networking software and operating system software
- Professionalism in customer service
- Install software

**Experience and specialization**

Computer and technology knowledge
- Android
- Jira
- Magento
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Database software
- Programming languages
- Software development
- Computer-aided design (CAD)
- Mac OS
- JavaScript
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- Wireless networks
- XML
- PHP
- WordPress
- Flash
- Adobe Photoshop
- JQuery
- Adobe XD
- Adobe Illustrator
- HTML
- CSS

**Area of work experience**
- Information technology (IT) service delivery

**Area of specialization**
- Technical support

**Additional information**

**Security and safety**
- Bondable
- Criminal record check

**Transportation/travel information**
- Valid driver's licence

**Work conditions and physical capabilities**
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling

**Personal suitability**
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

**Benefits**:
You will receive 10 number of business days per year for vacation. The numeration will be 4% percentage of gross salary.

**Health benefits**
- Dental plan
- Health care plan
- Vision care benefits

**Financial benefits**
- Bonus
- Commission
- Group insurance benefits

**Employment groups**

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

- Support for Indigenous people
- Support for mature workers
- Supports for visible minorities
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit

**How to apply**:
This job posting includes screening questions. Please answer the following questions when applying:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?

**Job Types**: Full-time, Permanent

Pay: $35.40 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- Monday to Friday
- On call

Work Location: In person

Expected start date: 2025-04-30