User Support Technician

2 weeks ago

Calgary, Canada GADGETS MAKEOVER INC. Full time

Education: Bachelor's degree
- Experience: 1 year to less than 2 years
- **Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- ** Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- Programming software
- MS Office
- MS Windows
- Wireless networks
- ** Area of work experience**:

- Quality assurance or control
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week

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