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Technical Solutions Analyst

3 weeks ago

Markham, Canada Everlink Payment Services Full time

**Technical Solutions Analyst**
**Markham, ON**

**WWW.EVERLINK.CA**

**ABOUT EVERLINK**
Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway - with operational performance that continually ranks in the upper first quartile - we offer a diversified range of integrated payments Lines of Business including:

- ATM Managed Services, supporting the latest technology and introducing new innovations,

Everlink powers ATM networks and transaction capabilities for credit unions, banks and cardholders domestically and from abroad.
- Card Issuance & Management, with a history of firsts related to Card Issuance Solutions, Everlink provides a fully managed, flexible and turnkey experience ensuring credit unions, banks and other payment card issuers are able to provide the card products they need.
- Fraud Management Solutions, operating one of the largest service bureaus in Canada for Fraud

Management Solutions, Everlink offers credit unions and banks industry-leading and custom designed solutions enhancing the protection of their members and customers.
- Mobile Payments, fulfilling critical service delivery requirements, Everlink remains at the forefront in the evolution of NFC based payments with extension to mobile wallets and other digital payment methods.
- Payment Network Gateway, operating a world class payments technology infrastructure,

Everlink’s Payment Network Gateway Services provides connectivity to domestic and international payment networks for credit unions, banks and merchants to participate in.
- Professional Services, leveraging our extensive industry knowledge, expertise and capabilities,

Everlink’s Professional Services Team partners with our clients to navigate the ever-changing payments landscape, ensuring their technology capabilities remain relevant.
- SME Solutions, with a broad portfolio of solutions, including merchant services and FinTech integrations, Everlink’s SME Solutions are designed to support credit union and banks SME strategies for retention, acquisition and growth.

Complementing the strength of these seven primary Lines of Business, is our ongoing commitment to
Client-Centricity, which is the key element of our guiding principles. At Everlink we are dedicated to building, maintaining and nurturing long-lasting relationships. To help our clients remain competitive

**Everlink Payment Services Inc.**
125 Commerce Valley Drive West, Suite 100 | Markham, ON L3T 7W4
Toll-Free:
1.866.388.0076 | Fax: 905.747.2562

and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.

**The Opportunity**

**Responsibilities**
- Implement various production change requests initiated from projects, client certification and implementation teams.
- Maintain system efficiency, evaluate and modify system’s performances and use skills and available resources to recommend or implement fixes or effective workarounds with minimum client impact.

**Accountabilities**
- Take ownership of assigned production change requests and ensure accurate and timely implementation, and effective verification of success.
- Accountable for completion of assigned requests for support and for ensuring effective resolution delivered within timeframes that meet the needs of our clients.

**Authority**

**Professional Requirements**
- Post-secondary education (preferred) in a discipline related to assigned duties.

**Page | 2**

**©2019 Everlink Payment Services Inc. Proprietary & Confidential. Not to be used, reproduced or disseminated without prior written consent of Everlink.**

**Experience**

**_Personal Characteristics: _**

You also have strong interpersonal and communication skills and are able to build professional business relations within, and outside the organization. Your track record of continuous professional development includes a strong focus on systems development technologies, systems analysis and methodologies.

Mutual respect, co-operation, professional conduct, and adherence to Everlink’s code of conduct are mandatory for all employees.

We thank all applicants however only those selected for an interview will be contacted.
- Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities, to our workplace, in a timely manner and in a manner that respects dignity, independence, integration and equality of opportunity. Everlink has an accommodation progress in place and provide accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them to that an appr