General Manager

2 days ago

Guelph, Canada Fairfield Inn and Suites Guelph Full time

Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences.
- Manage Brand Standards Audits
- Manage Guest Customer Satisfaction Scores and ensures they are above Brand Standards.
- Should be able to work on job and have hands on experience with all operations of the hotel.
- Supports colleagues by demonstrating consistent and timely presence in all areas of the hotel operation during peak operational times.
- Maintains a strong team environment, placing emphasis on colleague satisfaction and development.
- Contributes to an environment of continuous improvement by proactively identifying areas of improvement and collaborating on solutions.
- Leads colleagues in a consultative style by providing encouragement, empowerment, support and coaching.
- Ensures effective departmental communication, as well as liaising between various departments to establish proactive processes ensuring guest satisfaction.
- Provides ongoing coaching and feedback to colleagues on guest service recovery and empowerment.
- Understands colleague job roles, responsibilities and performance expectations in order to effectively support and manage on the floor.
- Demonstrates team spirit and leads by example by supporting others, offering suggestions and taking initiative and ownership of actions.
- Sets the highest standards in regards to grooming and overall professionalism.
- Resolves all guests-related requests and /or concerns, in a professional and courteous manner.
- Conducts pre-shift briefings.
- Effectively develops departmental schedule, while optimizing staffing levels based on business volumes and demands.
- Participates in training of colleagues; both new hire training, and ongoing role specific training.
- Ensures compliance with hotel and department specific policies and procedures, including health & safety, service standards, property specific systems and the collective agreement.
- Attends and contributes to all Department Head and cross-functional departmental meetings
- Cross Responsibility for all departments including guest services, house keeping, maintenance, breakfast etc

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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