Team Town Sports

**Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink.**

**Whether you're a seasoned athlete or a novice trying to get started in a new sport, Team Town has something for everyone. From beginner-level equipment to professional-grade gear, we have it all. Our customers will be able to take advantage of expert advice from the knowledgeable, authentic, and friendly staff who are always on hand to help find the right products to suit their needs.**

**YOU are a coach, athlete, and player. You have in depth knowledge of the products we carry because you play in the arenas, courts, and fields of these sports. You believe in the spirit of team, adapting to the ever-changing retail environment, being part of constant innovation and working alongside the best coaches, captains, teammates, and vendors in the business.**

**Job Title: Operations Manager**
**Reports to: Store General Manager**

The Operations Manager is a key leader in the store, responsible for overseeing the Backroom, SFS, Receiving, and overall Store Processes while embodying Game Ready principles. Reporting to the Store General Manager, this role manages all facets of the Warehouse shipping and receiving functions and E-Commerce fulfillment, driving retail operational excellence through leadership, coaching, and hands-on support. You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

**Your Responsibilities**:
**Customer Service**:

- Create an environment where the customer is at the centre of what we do.
- Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
- Model customer service for associates and promote sales whenever interacting with associates and customers.

**Operations**:

- Lead by example, motivating staff in selling skills, store cleanliness, health and safety, dress code, and compliance.
- Accountable for all shipping, receiving, and E-commerce fulfillment functions, ensuring timely and accurate processing.
- Execute and validate the 6 Success Factors in the backroom, prioritizing efficient workflows and maintaining the SFS queue under 75, with Door to Floor achieved within 24 hours.
- Responsible for all internal audit compliance surrounding the shipping/receiving and Ecomm fulfillment functions.
- Maintain inventory integrity, managing the flow of products in and out of the store and ensuring accurate stock levels.
- Support the business needs by stepping in as Manager on Duty (MOD), assisting on the sales floor, or providing exceptional customer service..

**Leadership, Accountability & Team Development**:

- Foster a culture of engagement and accountability by creating an inclusive team environment where roles and responsibilities are clear.
- Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
- Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
- Maximize productivity and profitability in backroom operations, adhering to company SOPs and playbooks..

**Inventory Management and Compliance**:

- Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
- Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

**What You Offer**:

- 3 - 4 years of retail management experience.
- 1 - 3 years of previous experience in receiving is an asset.
- Excellent organizational and record keeping skills.
- Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
- Proven leadership skills with a focus on coaching and team development.
- Adaptable and solutions-oriented with the ability to thrive in a fast-paced retail environment.
- Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
- A passion for sports and a commitment to delivering exceptional customer experiences.

**What We Provide**:

- A competitive remuneration package with flexible scheduling to support your passion for team sports.
- Professional development opportunities, including coaching and leadership training.
- Exclusive access to discounts at the Sporting Life Group (Sporting Life C Golf Town).
- Personal Use Discounts direct from vendors.
- Comprehensive health and dental benefits, along with an RRS