Team Lead

2 weeks ago

Burnaby, Canada Park Insurance Full time

WHO WE ARE

We are a dynamic, independent insurance brokerage providing auto, personal lines, and commercial insurance. With three thriving locations in Burnaby, BC, our roots are deeply embedded in our commitment to both our employees and customers. Learn more about our story.

WHO YOU ARE

As a Team Lead at our Hastings retail location in Burnaby, you play a pivotal role in our insurance brokerage. You are a seasoned professional who excels in building and maintaining long-term relationships with clients. You possess the ability to convey complex information in a clear, understandable manner. Your excellent communication skills, both written and verbal, empower our customers to make confident and informed decisions about their insurance needs.

Qualifications:

- Minimum Level 2 Insurance Broker license in British Columbia.
- A minimum of 5 years of experience in the insurance industry.
- At least 3 years in a Team Lead or supervisory role.
- A strong passion for assisting others.
- Thrives in a team-oriented environment.
- Adaptable in a fast-paced, dynamic setting.
- Committed to the growth of Park Insurance, your personal development, and supporting the company culture.

WHAT YOU’LL DO

In this key role, you will oversee the daily operations of our Hastings retail location, filling in for our full-time permanent office manager who is currently on leave. Your responsibilities will include:

- Supervision: Leading and guiding your team to success.
- Batching/Inventory: Managing batching and inventory procedures efficiently.
- Scheduling: Creating and maintaining the monthly staff schedule, running bi-monthly team meetings.
- Office Management: Handling basic office management duties to ensure smooth operations.
- Communication: Acting as a liaison with the Chief Personal Lines Officer.
- Sales and Customer Service: Managing and servicing client files, ensuring exceptional customer experiences including new business and renewals for ICBC, optional auto insurance, travel insurance and all other Personal Lines insurance.

WHAT WE OFFER
- 5 days per week; Monday - Friday schedule; either 9am to 5pm or 10am to 6pm and 1 rotating Saturday every 3 weeks
- Competitive compensation
- 3 weeks paid vacation
- Comprehensive medical plan (100%); Dental plan (80%)
- Health and Wellness program; 10 sick days; 2 personal days; 20-minutes per day for wellness activities; coverage includes optometry, physiotherapy
- Licensing fees are paid 100%
- Employee discounts on home and auto insurance
- Employee referral program
- Educational reimbursement program; certification upgrades are paid 50% up front and remainder on successful completion
- In-house education programs with a focus on personal development
- Emphasis on career growth with opportunities for advancement
- Positive, empowering, family atmosphere - quarterly challenges, biannual staff appreciation events, anniversary lunches and lots of other fun staff events
- Commitment to Diversity, Equity, and Inclusion: Learn More

We will invest in you. We will encourage and support your professional and personal development.

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