Team Lead Concierge

7 days ago

Burnaby, Canada FirstService Residential Full time

**Description**

**About FirstService Residential**:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
**Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:
As a Team Lead, you will train our concierge staff to maintain our high standards, fostering a passion for excellence, be adept at problem-solving, and team cohesion. You will also be the main Concierge during peak hours at the property. Successful Team Leads excel in customer service, go the extra mile, handle challenges adeptly, and empower their team to do the same, creating an enjoyable work environment.

**Shifts Available**:
Monday to Friday - 1pm to 9pm

**Skills and Qualifications**:

- Previous experience with strata buildings is an asset
- At least two years of direct/in person Customer Service Experience is required
- Previous Supervisor/Team Lead experience is preferred
- Excellent written and oral command of the **English**language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff

**Physical Requirements**:

- Ability to patrol the property including stairs, hallways, interior, and exterior
- Ability to safely receive, store, and handle standard packages received from couriers and carriers
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

**What We Offer**:
As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

**Compensation**:
$22 - $25 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

IN2018

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