Front Desk Receptionist

**DO NOT CONTACT THE SPA TO ENQUIRE ABOUT YOUR APPLICATION**

Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan. Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind.

**Spa Concierge Position**:
**Applications will only be considered if submitted through the proper channels.**

**Role Duties and Responsibilities**
- Must provide excellent customer service with a high attention to detail
- Must engage customers in a genuine fashion to learn about their needs and provide customized solutions and offerings for them
- Must have a track record of providing luxury gold standard customer service and align with the company values and branding
- Managing the scheduling of all staff in a manner to reduce excess staffing costs
- Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
- Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less
- Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
- Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
- Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
- Emphasis and priority set on Product, Membership, and Service sales
- Reschedule and follow up patients that do not show up for appointments
- Oversight of VIPs and relationship building with High Value guests
- Open and close cash drawer
- Welcome and provide a personalized greeting for each client that enters the spa.
- Assisting with inventory oversight and product display in Spa
- Signing for all deliveries
- Manage overall cleanliness & maintenance of Spa
- Outbound calling of all leads
- Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
- Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
- Utilizing the CRM system to efficiently manage all appointments
- Assist guests in choosing the right products and memberships based on their needs
- Emphasis and priority set on Product, Membership, and Service sales
- Open and closing duties, including any next day preparation
- Reschedule and follow up with guests that do not show up for appointments
- Proven leadership ability. Understands leading by example in all aspects of the role
- Must be comfortable with multiple roles
- Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols

**Prior Experience Requirements**:

- Similar role, more than 5 years
- High-end hotel experience and/or luxury spa experience is a must.
- Exceptional communication skills, both verbal and written
- Comfortable with multiple software systems
- Education/Experience in business development, social media, and/or marketing would be an asset

**Job Type**: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 20 - 25 per week

Additional pay:

- Bonus pay
- Overtime pay
- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- sales: 4 years (required)
- Customer service: 5 years (required)
- spa concierge: 4 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-10-31
Expected start date: 2024-11-18