Service Leader

**Location: Montreal, QC, Quebec, Canada**
**Job ID**: 83329

**We Elevate... Quality of urban life**:
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

**Join us as a**

**Service Leader**:
**Your main responsibilities**:
We are currently recruiting for a Service Leader to join our Team in Montreal. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management. This is a full time and permanent role.
- Customer and Account Management
- Build and maintain favorable client relationships
- Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution - Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Assemble and present information for service and fixed priced repair offerings
- Identify and pursue potential customers to drive and support strategic growth objectives

Process Management and Administration
- Develop sales proposals and prepare estimates for the sale of company products and services
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Accounts receivable management for assigned accounts
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision
- Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
- Coach hourly field employees Company’s methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review of time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
- Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
- Provide technical support to Sales and Field employees
- Ensure ISO compliance

**What you bring**:

- Post Secondary - preferably in Business or Engineering
- 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of cap