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Business Development Consultant

3 weeks ago

Richmond Hill, Canada MTY Group Full time

**Job purpose**

The BDC is the primary liaison between assigned franchised store locations and corporate office. The BDC provides leadership and assistance to assigned Franchisees to achieve Company/Shareholder objectives. Utilizing their restaurant operations and business experience, the expertise of other functional departments as well as industry specific insights they provide counsel, coaching, assistance and advice to franchise owners/operators to positively impact and improve sales, profits, and ensure compliance to the Mucho Burrito operating systems and standards. The BDC leads restaurant opens and plays a major role in restaurant set-up as well as franchisee and restaurant team training. They share responsibility in protecting the Mucho Burrito experience and reputation.

**Duties and responsibilities**
- Monitor franchise operations within their defined areas to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness standards. Utilize agreed upon processes to accomplish.
- Protect Mucho Burrito’s brand equity and value through ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, trademark protection and Mucho Burrito’s standards.
- Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Monitor and ensure total store “Service Excellence” including guest courtesy standards; implement corrective action and follow up as required.
- Determine financial status of each franchise operation, monitors for progress. Provide advice and counsel using approved Mucho Burrito systems and tools for the betterment of the financial health of the franchise operation. Establish sales and operating budget for assigned areas.
- Optimize sales goals versus budget and prior year, including the monitoring/execution of National, Cooperative and Local marketing programs. Responsible for working with the Marketing Team and Director of Operations on the development of local store marketing plans. Manage assigned store requirements for new product rollouts/procedures.
- Establish and effectively manage business partner relationships with/between franchisees, corporate staff, and vendors
- Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees
- Assist franchisees in executing Human Resource and Training plans and programs as required in order that all restaurants stay current in their execution of the programs.
- Conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and area related training initiatives.
- Effectively and successfully manage Mucho Burrito restaurant openings in assigned areas.
- Performs other job-related duties as may be assigned or required

**Qualifications**

Qualifications:

- 3-5 years in a multi-unit role in a quick service franchise restaurant environment or other related experience
- Previous experience including 2nd level P&L accountability and restaurant management
- Previous experience with marketing initiatives, particularly in local store marketing

Skills & Fit:

- Ability to develop and maintain effective relationships with franchisees and internal partners
- Strong analytical skills along with the ability to manage priorities and multiple projects in a fast paced, dynamic environment.
- Strong trouble shooter with the ability to see implications and provide creative solutions and recommendations
- Honesty, integrity and an ability to maintain a high degree of confidentiality
- Strong written and verbal communication skills
- Proficient in MS Office
- Strong organizational and time management skills using Outlook, or other scheduling programs

**Working conditions**
- Flexible work conditions including some nights and weekends
- Ability to travel according to needs of the business

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)