Logistics Service Coordinator

We’re hiring Mastermind Toys is growing, and we want YOU to be part of our exciting journey With a commitment to exceptional customer experiences grounded in a strong employee-first approach, Mastermind Toys has spent over 40 years becoming Canada’s largest specialty toy and children’s bookstore. At Mastermind Toys, we believe that _Play Comes First_

We’re looking for a dedicated **Logistics Service Coordinator**to join at our Head Office location. The Logistics Services Coordinator is responsible for overseeing the overall service experience for both internal and external customers throughout the numerous delivery processes. Acting as the first point of contact for Mastermind's transportation of goods, you will ensure smooth coordination between transportation providers and logistics teams to meet all client service requirements.

**Why Come Join Our Team**
- Play to Win, Together
- Embrace your Kid at Heart
- Guidance that inspires. Growth that lasts
- Create Space for All to Play
- Think Bold, Act Fast
- Be Curious about Why Kids Play

**Teamwork & respect**:

- Work effectively & cooperatively with others to achieve goals
- Establish & sustain positive working relationships; create community of mutual respect & spirit
- Build trust; values others; treats others with respect. Demonstrate integrity

**Responsibilities**:
**Store Deliveries**:
Manage all logistics related to store deliveries, ensuring timely and accurate shipments to retail locations, aligned with store schedules and needs.

**Inbound Appointments Coordination**:
Schedule and coordinate inbound delivery appointments, maintaining communication with carriers, warehouses, and receiving teams to ensure smooth receipt of goods.

**Routing Ocean Containers into North America**:
Oversee the end-to-end routing of ocean containers, ensuring proper documentation, tracking, and coordination with customs and transportation partners for timely arrival.

**Corporate Orders Handling**:
Manage the processing and delivery of corporate orders, ensuring that timelines and customer specifications are met with precision.

**3PL Transfers**:
Coordinate the movement of goods between third-party logistics (3PL) providers, ensuring inventory accuracy, shipment visibility, and timely transfers.

**Consolidation of Metrics & Analysis**:
Gather, consolidate, and analyze logistics performance metrics to identify trends, measure efficiency, and support data-driven decisions for process improvement.

**Proactive Customer Communication**:
Serve as a central point of contact for retail store teams, providing proactive updates and clear communication to maintain trust and transparency throughout the delivery cycle.

**Service Disruption Resolution**:
Identify and respond quickly to any disruptions in the delivery process, working collaboratively with logistics and transportation partners to resolve issues promptly and minimize customer impact.

**Collaboration on Continuous Improvement**:
Participate in logistics projects focused on improving service levels, streamlining processes, and enhancing the overall customer delivery experience.
- Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant determine the nature of any accommodation that may be required._
- We sincerely thank all applicants for their interest in Mastermind Toys; however, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: $42,320.00-$63,480.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Scarborough, ON M1B 2L1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person