People Operations Coordinator

**Embark on a transformative journey with Jack.org,**where you will play a pivotal role in reshaping youth mental health across Canada. Our mission is to empower young individuals with community, knowledge, and tools to champion mental well-being. We envision a world where youth experience mental well-being, not distress. We stand poised and empowered for this crucial task, fortified by dedicated donors, visionary leadership, and a high-performing team eager to drive change.

Focused on addressing the prevalent issue of mental health distress among youth, particularly those systematically excluded from mental health dialogue and action, we adapt programming to cater to diverse youth demographics and communities across Canada. Our approach centers on upstream prevention of mental distress and the promotion of mental well-being.

**As our new**People Operations Coordinator**,**you will help create a responsive, people-first experience across every stage of the employee lifecycle. You will support the day-to-day HR function while keeping operations organized and efficient, ensuring that Jack.org remains an exceptional place to work. Join us in building a healthier future for young people and supporting the incredible team making it happen every day.

**Position**:People Operations Coordinator

**Reporting to**:Director, People & Culture

**Location**:Toronto / Hybrid
**Salary**: $55,000-$65,000
**Status**:Full-Time, Permanent

**About You**
- You’ve built a solid foundation in HR or administrative roles and are ready to grow your impact
- You’re organized, proactive, and always looking for ways to improve processes and experiences
- You take pride in supporting your team and creating a smooth, people-first experience behind the scenes

This opportunity is ideal for someone looking to grow their HR career while making a meaningful impact on the employee experience in a mission-driven organization.

**Your Impact**

The People Operations Coordinator will play a key role in supporting Jack.org’s HR and people operations functions. Approximately 75% of the role is focused on core HR tasks including onboarding, employee support, documentation, and benefits administration. The remaining 25% supports office coordination and internal operations to ensure smooth day-to-day functioning.

**Key Duties and Responsibilities**

**Human Resources (75%)**
- Serve as the first point of contact for day-to-day HR inquiries, offering timely and confidential support on policies, benefits, payroll, and onboarding
- Manage employee onboarding and offboarding processes, ensuring a smooth and thoughtful experience
- Maintain up-to-date employee records across systems such as BambooHR and PowerPay (Ceridian)
- Prepare employee-facing documentation including offer letters and contract amendments
- Support key HR programs including performance cycles, engagement surveys, and training coordination
- Administer group benefits programs, including enrollment, updates, and issue resolution
- Keep HR documentation, including the employee handbook and internal resources, accurate and accessible
- Draft clear internal HR communications
- Support feedback collection and help identify potential employee experience issues
- Help coordinate team events, staff recognition, and social initiatives
- Assist with recruitment logistics, including job postings, resume screening, and interview scheduling
- Organize employee travel and accommodations in line with policy
- Support planning for internal and external events such as offsites and retreats
- Recommend improvements to HR processes and tools for clarity and ease

**People Operations & Administration (25%)**
- Oversee general office needs, vendor relationships, supplies, and shared workspace organization
- Coordinate employee equipment (laptops, accessories), maintain inventory, and support tech onboarding
- Monitor and respond to general organizational inboxes and phone lines
- Manage incoming and outgoing mail (physical and digital)
- Track and enter invoices related to HR and office expenses
- Provide general support for administrative and operational tasks as needed

**What’s in it for you?**
- A full-time, permanent position starting at $55,000 to $65,000 per annum
- A competitive, comprehensive benefits package
- Working for an organization that supports personal and professional development and invests in your growth
- A flexible, trust-based culture: we offer uncapped sick days and flex hours
- A fun, exciting environment filled with an amazing group of driven, talented people
- In addition to vacation allowances, we offer both winter and summer office closures so that we can all recharge together
- A chance to contribute to the growth of an aspirational, well-funded organization and make a significant impact on the mental health and well-being of young people across Canada

**How to Apply**

While the work involves supporting a network of youth in all provinces and territories, this position