Product Project Expert

**Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

**We offer the following in our search for engaged employees looking to become part of a successful team**:

- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
- Support of professional memberships and certifications
- Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

**The Opportunity**: As a Product Project Expert, you’ll work closely with business users to understand and analyze their needs related to current and future systems, products, and processes. In collaboration with end users and the development team, you’ll recommend and implement solutions, while also providing user training and ongoing support.

**Key Accountabilities**:
**Project Coordination - 70%**:

- Support the entire lifecycle of specific projects, ranging from strategic planning initiatives to tactical activities.
- Develop, manage and control project schedules by updating and communicating timelines with the working team.
- Follow up on outstanding tasks, manage/mitigate risks in the project escalating issues if and when necessary.
- Leveraging ‘Stage-Gate’ approach to projects where applicable.
- Schedule meetings with internal groups and external vendors as needed.
- Facilitate meetings, document the minutes of the discussion, communicate in a timely manner, and follow up on actions for completeness prior to the next meeting.
- Assist in establishing a Project Charter for the specified project, defining the project's goals, objectives, risks, assumptions, staffing levels, roles and responsibilities, work breakdown structure, milestones, and deliverables.
- Document project requirements and scope, project resources, and monitor the efforts of project team members.
- Efficient delivery of project deliverables, effective quality control, clear communication of expectations to stakeholders and upward reporting to senior management.
- Conduct project postmortems to identify areas for improvement; make recommendations based on findings.
- Closely monitor the efforts and billing of third-party workers such as consultants, contractors, and other specialists.
- Conduct cost-benefit analyses, risk analyses, and ROI calculations to determine project feasibility.
- Promote and use the Software Requirement Specification (SRS) for relevant projects.
- Perform other duties as required

**Product Solutions Development (30% of weekly time)**:

- Conduct interviews with business users to understand their situation and potential needs
- Analyze user feedback to define the problem that needs to be solved
- Create ideas to solve the identified problems and solicit user feedback on potential solutions
- Based on user feedback create solutions that can be tested with the end user until a user and business approved solution is created
- Act as the primary contact between business end users and product developers
- Investigate IT errors in consultation with programmers to test modifications and develop solutions prior to moving to production
- Partner with IT peers and team to provide training and assistance to business users including helping them understand the who, what, where, why, how and when functions and/or systems are not performing as expected
- Coordinate with project managers and change management teams on a variety of corporate projects that require IT solutions
- Develop and maintain process documentation for new system or product implementations

**Continuous innovation and skill development**: Continuous learning by self-training and increasing the digital analytics IQ enhancements for the organization in the following areas:

- Process Mining/ Process Mapping
- Project management
- Change management.
- SQL & Data Management
- Process Standardization
- Six Sigma Practices
- Perform other duties as required

**What You Need To Be Successful In This Role**:

- University or Community College education in Tech relevant major
- 1-2 years of related experience (including experience in an analytical or process-oriented position, or experienc