Technical Product Support Specialist

7 days ago


Guelph, Canada Trojan Technologies Full time

**Accountabilities**
- Provide first-level technical solutions regarding the installation, operation, and maintenance of products.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
- Obsesses over the customer experience and constantly strives to exceed their expectations

**Critical Competencies / Core Behaviours**
- Acts with integrity, openness and honest (Instill Trust)
- Champions continuous improvement. Moves strategy to action (Deliver Results)

**Qualifications**
- Post-secondary education in a related discipline.
- Minimum 2+ years of customer-facing experience with progressive responsibilities.
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Ability to multitask and are highly organized.
- Proficient Computer Skills: Microsoft Office365 with advanced Excel skills

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance



  • Guelph, Canada Trojan Technologies Full time

    **Imagine yourself** - Doing meaningful work that makes an everyday impact on the world around you. - Thriving in a supportive team environment that inspires you to strive for excellence. - Collaborating with a vibrant, diverse, global team. At Trojan Technologies, you have the power to make it possible. When you join the Trojan Technologies team and the...


  • Guelph, Canada Trojan Technologies Full time

    **Imagine yourself** - Doing meaningful work that makes an everyday impact on the world around you. - Thriving in a supportive team environment that inspires you to strive for excellence. - Collaborating with a vibrant, diverse, global team. At Trojan Technologies, you have the power to make it possible. When you join the Trojan Technologies team and the...


  • Guelph, Canada Veralto Global Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. At Trojan Technologies, we believe success for all comes from the contributions of every single one of...


  • Guelph, Canada Danby Product Ltd. Full time

    **General Summary** Under the direction of the HR Manager, the Payroll & Benefits Specialist is responsible for managing payroll and Benefit operations for Danby divisions in Canada and the Unites States. **Primary Duties and Responsibilities**: **1. Payroll Management** - Process Canadian and U.S. payroll on a bi-weekly basis - Manage irregularities,...


  • Guelph, Canada Danby Product Ltd. Full time

    **General Summary** Under the direction of the HR Manager, the Payroll & Benefits Specialist is responsible for managing payroll and Benefit operations for Danby divisions in Canada and the Unites States. **Primary Duties and Responsibilities**: **1. Payroll Management** - Process Canadian and U.S. payroll on a bi-weekly basis - Manage irregularities,...


  • Guelph, Ontario, Canada Oregon Tool Full time $60,000 - $120,000 per year

    Work Location: RemoteGo one better, together.We've built something we're extremely proud of, and we think it's time you became part of it. Working at Oregon Tool, Canada Ltd., you'll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people...


  • Guelph, Canada Agricorp Full time

    Technical Test Specialist at Agricorp We are looking for a Technical Test Specialist who will provide technical expertise for test‑related solutions to improve the timeliness and quality of technical deliverables in support of projects and operational activities. Responsibilities Use effective automation tools based on object‑oriented analysis and...


  • Guelph, Canada Oregon Tool Full time

    **Work Location: Remote** **Go one better, together.** We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Canada Ltd., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same...


  • Guelph, Canada Oregon Tool, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Canada Ltd., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into...


  • Guelph, Canada Oregon Tool, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Canada Ltd., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into...