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Technical Support Specialist

5 hours ago

Guelph, Canada SLR Consulting Full time

We are SLR Consulting (Canada), a 400+ team of environmental/regulatory professionals across the country. We are a leading consulting firm delivering over 30 technical disciplines helping our clients reach their environmental and sustainability goals. With over 25 years of experience, we are a recognized leader in environmental and advisory solutions.
- As our new
- **Technical Support Specialist**, you will play an important role on a team whose work is essential to achieving this goal.**Job Description**:
**We want someone who is**:

- **An Accomplished Multi-tasker **- you’re comfortable working under challenging deadlines, and working through multiple competing priorities and projects across various locations, with a high-level of adaptability
- **Business Savvy **- your understanding of IT goes beyond the technical function - you understand budgeting and project management, and can see how a strong IT department is integral to supporting the business goals of the company
- ** Dedicated and Self-sufficient **- you possess a strong desire and aptitude to embrace a continuous learning mindset, and are eager to promote a positive work environment - you’re a strong team member, but also capable of working independently with little oversight

Success in this role will mean combining your significant technological skills and client-centered mindset to help ensure that our internal operations are always running smoothly and efficiently, and that all our staff’s IT needs are met.Key Responsibilities

**Specifically, you will**:

- Provide user level technical support for computers, printers, and various hardware items
- Setup and maintain user accounts and mailboxes
- Assist with procurement, inventory, and implementation of new computer equipment and technologies
- Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance
- Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees
- Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
- Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks
- Daily check various logs (backup, etc.) and fix/report any issues
- Work schedule includes on-call and after-hours support on a rotating schedule - weekend work may be required on occasion

**Why choose SLR?**Here are some of the perks you’ll enjoy as part of our team**:

- Competitive total compensation plan including vacation and RRSP contributions
- Comprehensive benefit plan and a suite of wellness initiatives
- Full-time, permanent role with flexible scheduling available (core hours are Monday to Friday, 8 am to 5 pm), based out of our Guelph office
- Opportunities for professional growth and advancement

**Qualifications**
- Bachelor’s degree in Information Systems or Computer Science. Experience may be substituted for education
- Minimum of five years of related work experience
- Basic knowledge of current technologies available in the IT world
- Familiarity with the following platform/technologies: Nutanix, Sophos routers, VoIP, Hyper-V, Azure, Exchange, and Office 365 administration
- Previous experience with computer and printer maintenance and repair an asset
- Willingness to work on-call hours as needed, including after hours and weekends-
Country
- Canada

Office
- Guelph