Game Day Operations, Raptors 905

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a valuable member of the Raptors 905 team, you will be responsible with team activations and MLSE partner activations such as post game autograph signings, Raptors Uprising Game Station, Guest and Fan Services etc. You will execute on and off-court activities and in the concourse at all Raptors 905 home games at Paramount Fine Foods Centre in Mississauga, Ontario.

**RESPONSIBILITIES**
- Operate and facilitate game day promotional events at Raptors 905 home games in accordance with MLSE internal clients for partner activations and fan engagement.
- Provide professional, diplomatic and proactive fan service.
- Offer friendly and informed responses to any service-related issue/inquiry.
Work quickly to resolve, report and document for follow up, all fan and venue related incidents or problems.
- Communicate positively with co-workers and fans; collaborate with Fan Engagement team to elevate service whenever possible.
- Act as an ambassador to MLSE and our community; provide information to fans regarding MLSE events/history/trivia, other tourist attractions, transportation system etc.
- Work closely with Security Services, Event Personnel & other event-based departments to assist fans with special needs/requests.
- Respond to fan inquires and communication through venue social media accounts during events.
- Other duties as the need arises.

**Qualifications**:
- Must be flexible to work weekday shifts, and weekends and holidays during the day and evening
- Must be available to work a minimum of 20 Raptors 905 home games, possible playoff games, special events, and scheduled rehearsals
- Enthusiastic team player who enjoys interaction with fans of all ages
- Must have a solid knowledge of the game of basketball
- Able to take direction and show initiative in a fast-paced environment
- Excellent interpersonal and communication skills
- Work with enthusiasm and professionalism always
- A winning attitude

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._