Clinic Transformation Manager

4 days ago

Toronto, Canada WELL Health Technologies Corp Full time

**Entity: WELL Health Clinic Network Inc.**

**Position: Manager, Clinic Transformation**

**Type: Full Time Permanent**

**Salary Range: $70,000 - $75,000 CAD**

**Location: Greater Toronto Area: This Position will require regular site visits and is a hybrid role (25% Remote/75% On-Site)**

**Require having reliable transportation.**

**About the Company**:
**Position Summary**:
We are looking for a tech savy Manager to join our Clinic Transformation department within the ONTARIO WELL Health portfolio. In this role, you will be a vital part of our team, responsible for managing the integration of digital solutions at our primary care clinics. If you are passionate about healthcare innovation and eager to make a difference, we want you on our team.

**What you will be doing**:

- Engage with clinicians, clinic managers, clinic staff, and patients to implement digital tools that enhance workflow efficiencies within the healthcare space.
- Collaborate with Medical Office Assistants (MOAs) to optimize workflows, streamline processes, and ensure efficient clinic operations.
- Proactively address patient concerns and issues, serving as a point person to escalate and resolve any problems that may arise during the patient journey.
- Develop and support new systems and processes as WELL Health Clinical Shared Services continues to grow and expand.
- Work closely with physicians, clinic managers, and staff on-site and remotely to build strong relationships and trust.
- Measure key performance indicators to evaluate the success of pilot programs and the impact of digital tools on clinic operations.
- Provide regular project status reports to WELL Health leadership.
- Configure, set up, and maintain various digital tools, including Online Bookings, Self-Check-In, Reporting, and Patient Reminders.

**You have**:

- Managing team-members and having strong people management skills
- Project experience in Digital Implementation & assisting in project rollouts.
- Lead Adoption strategies, plans, execution, and maintenance.
- Proven ability to quickly build strong relationships with clinicians, managers, and staff.
- Experience in leveraging technology to address healthcare challenges in Canada, particularly in clinic modernization and digital implementation, will be considered favorably.
- Exceptional interpersonal and communication skills (high EQ).
- Proficiency with Help Scout, RingCentral, Microsoft 365, KPI Metrics, PowerBi, and Smartsheets.
- Openness to feedback, adaptability, and a willingness to embrace ambiguity and change are essential for this role.
- Experience with Electronic Medical Records (EMRs) and a background in healthcare settings are preferred (though not mandatory).

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success - this is the WELL Way

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’**ESG strategy pillar.

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