Clinical Transformation

Clinical Transformation & Operations Manager Posting Number: 9553 Position Type: Temporary, Full-time (2 years) Shift Type: Day Union: Non-Union Bi-Weekly Hours: 70 hours, 7hrs/shift Date Posted: January 16, 2026 Internal Posting Closing Date: January 26, 2026 About Us Baycrest is completing planning and readiness work for a potential transition to a new shared Health Information System (HIS), capable of hosting several organizations. To ensure we are prepared, we are recruiting key project roles to support this phase and any future implementation. Job Summary Reporting to the Director, Digital Health Transformation (PMO), the Manager, Clinical Transformation and Operations is responsible for leading the clinical, operational, and workforce transition from a legacy Health Information System (HIS) environment to a modern digital platform supported by standardized processes, policies, procedures, and workflows. This role serves as the clinical transformation delivery lead, accountable for aligning people, workflows, training, and readiness with the new HIS, applying structured transformation principles within an established framework to ensure frontline adoption and safe, uninterrupted patient care. The Manager is a core member of the project leadership team, working in close partnership with digital health, clinical, operations, communications, and technology teams to deliver sustainable transformation outcomes. Direct reports include Project Workstream Leads, Clinical Workflow Leads, and Subject Matter Experts, while also overseeing numerous indirect cross‑functional reports and advising several clinical operations leaders and counterparts. The role manages performance and develops team members who report to it. Key Responsibilities Digital, Clinical & Operational Transformation Leadership Lead the clinical transformation project workstream, including workflow redesign, practice standards alignment, and operational readiness. Translate system design decisions into standardized clinical processes, policies, and procedures that support safe and effective care delivery. Identify gaps between current‑state clinical practice and future‑state HIS‑enabled workflows and lead remediation planning. Ensure clinical transformation activities are sequenced and aligned with project milestones, build, testing, and go‑live phases. Uptake & Adoption Own the integrated uptake and adoption plan, embedded within the overall project plan and governance. Assess impact and readiness of clinical operations and support functions. Design and execute targeted engagement of frontline staff, clinicians, and operational leaders in partnership with key project leads. Proactively manage adoption risks associated with legacy practices, informal workflows, and undocumented processes. Training & Workforce Readiness Coordinate with clinical educators, communications experts, HIS specialists, and operational leaders to ensure training reflects clinical practice and college standards. Lead the development and execution of role‑based training strategies aligned with redesigned workflows and clinical standards. Ensure training includes hands‑on, scenario‑based, and in‑person components, not solely self‑paced or online modules. Oversee go‑live and post‑go‑live support models to reinforce adoption, stabilize operations, and sustain new processes. Key Partnership and Leadership Engagement Build strong working relationships with physicians, nurses, allied health professionals, operational leaders, and clinical educators. Navigate complex environments, competing priorities, team dynamics, and historical practice variations with diplomacy and credibility, ensuring cohesive alignments. Support clinical leaders in understanding and championing new workflows, standards, and system‑enabled practices. Documentation & Workflow Process Deliver high‑quality documentation including workflow process maps, clinical practice standards, training materials, and readiness artifacts. Apply a structured, methodical approach to clinical transformation aligned with PMO standards. Contribute to decision‑making forums, change control, and project governance bodies. Track and report on transformation progress, adoption risks, and readiness indicators. Cross‑Functional Collaboration Work closely with Clinical Informatics, IT, Operations, Quality, Education, and Project Management teams. Ensure effective knowledge transfer from project teams to operational owners. Support transition to steady‑state operations following go‑live. Travel to Sunnybrook as required. Qualifications Education & Experience Master’s degree in Healthcare Administration, Nursing, Allied Health, Systems Transformation, or related discipline; or equivalent experience. Minimum 7–10 years of experience leading clinical, operational, or digital health operational process improvement or transformation initiatives. Demonstrated experience delivering large‑scale change within healthcare or similarly regulated, mission‑critical environments. Required Experience & Competencies Experience transitioning organizations from legacy systems and informal practices to standardized, system‑enabled workflows. Strong understanding of clinical operations and frontline care delivery. Experience leading workflow redesign, process standardization, policy and procedure development, clinical documentation discipline within operational readiness initiatives. Proven ability to embed change into results, not as a standalone advisory function. Demonstrated ability to lead through influence in complex, cross‑functional environments. Excellent partner engagement, communication, and conflict resolution skills. Preferred Experience Professional knowledge of clinical practice in post‑acute and ambulatory settings. Experience leading or supporting HIS/EHR implementations and go‑live. Experience working with large, distributed, 24/7 clinical workforces. Familiarity with clinical education models and super‑user programs. Compensation At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency. For this position, the salary range is $121,139 to $151,424. The target hiring range is $121,139 to $145,000 per year. Your placement within the target hiring range will depend on your job‑related knowledge, skills, abilities, and relevant education and experience, as well as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization. Additional Benefits Vacation Entitlement Opportunity to enroll in Extended Health and Dental Benefit Plan Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP) Access to 24/7 Employee Assistance Program Application Process Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance. External applicants: Please submit your application online by clicking the Apply button below. Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging. Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted. Baycrest is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416‑785‑2500, ext. 2961. All successful candidates will be required to complete a police reference check/vulnerable sector screen. Job Location: Toronto, Ontario, Canada Position Type: Temporary, Full Time (Fixed Term 1 year or Greater) #J-18808-Ljbffr