Customer Service Co-worker

2 weeks ago

Coquitlam, Canada IKEA Full time

WHO YOU ARE
- You have at least 6 months of customer service work experience in retail, distribution, or similar environment
- Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that)
- You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
- You are a total people-person and can strike up a conversation easily
- Organization is your middle name(or it should be because you are all for it)
- You are very comfortable with computers and are generally technology-savvy
- You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

YOUR RESPONSIBILITIES
- Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
- Pick and stage deliveries for customer pick-up, ensuring order accuracy
- Be aware of daily and weekly service delivery targets
- Assemble furniture when required to determine quality/usage issues
- Maintain stock accuracy and inventory integrity
- Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
- Assist your team members with additional duties, as required

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Home Delivery Co-worker

Part-time: 20-34 hours per week (Including Weekends)

Address: 1000 Lougheed Highway, Coquitlam, British Columbia V3K 3T5

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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