Service Advisor

1 week ago

Vancouver, Canada Tesla Full time

**What to Expect**

The Role

**What You’ll Do**

**Responsibilities**:

- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed

**What You’ll Bring**

**Requirements**:

- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- High School diploma or equivalent
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits As a full-time Tesla employee, you will receive:

- Full benefits from day 1 for you and your eligible dependents
- Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
- Vision & Dental Insurance
- Company paid Life, AD&D, short-term and long-term disability
- Group Registered Retirement Savings Plan (RRSP)
- Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
- Back-up childcare and employee discounts

  • Service Advisor

    2 weeks ago

    Vancouver, Canada Regency Lexus Parts & Service Full time

    We're looking for an individual who is interested in a long-term career as an automotive service consultant. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows,...

  • Service Advisor

    5 days ago

    Vancouver, Canada Hastings Auto & Truck Service Ltd Full time

    **Job Overview** We are seeking a dedicated and knowledgeable Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in mechanical knowledge and customer service will be essential in providing an exceptional experience for our clients. You will be responsible...

  • Service Advisor

    1 day ago

    North Vancouver, Canada Ignition Marine Service Full time

    **About Ignition Marine** **Ignition Marine** is a fast-growing marine service company based in **North Vancouver**, specializing in diagnostics, repair, and maintenance of marine engines and electrical systems. Our reputation is built on professionalism, precision, and exceptional customer service. We are looking for a skilled **Service Advisor** who...

  • Service Advisor

    3 days ago

    North Vancouver, BC VP H, Canada Ignition Marine Service Full time

    About Ignition MarineIgnition Marine is a fast-growing marine service company based in North Vancouver, specializing in expert diagnostics, repair, and maintenance of marine engines and electrical systems. Our reputation is built on technical expertise, precision, and exceptional customer care. We are currently seeking a skilled Service Advisor who thrives...

  • Automotive Service Advisor

    7 days ago

    Vancouver, Canada AutoNation Service Centre Vancouver Full time

    Overview: **Duties**: - Greet customers and assess their service needs - Provide accurate estimates for repairs and services - Schedule service appointments and follow up with customers - Communicate effectively with the service team and customers - Upsell additional services or products to customers - Ensure customer satisfaction throughout the service...

  • Automotive Service Advisor

    1 week ago

    Vancouver, Canada Champlain Service Napa Auto Pro Full time

    Champlain Service is looking for a highly motivated individual that is willing to learn, be present daily and likes to take on new challenges. We are a shop that has a diverse cliental ranging from heavy duty vehicles to ambulances to your regular car and truck. We have been in business for over 25 years and are well established in the community. We are...

  • Assistant Manager

    2 weeks ago

    Vancouver, Canada Midas Auto Service Full time

    **Assistant Manager - Automotive Service Advisor Writer** At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. -------------------------------------------------------- -...

  • Service - Advisor

    7 days ago

    Vancouver, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    1 day ago

    Vancouver, Canada Carter Honda Full time

    Carter Honda is excited to announce that an opportunity has opened for a Full-Time Service Advisor to join our successful team. Looking for a great opportunity to work in the Carter Auto Group? When you're in the car business and 70 percent of your sales come from repeat customers and referrals, you're doing something right. For the 450 employees of the...

  • Service Advisor

    3 days ago

    Vancouver, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Toyota Downtown as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...