Ecommerce Visual Coordinator

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DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 20 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees

**Job Summary**

The Ecommerce Visual Coordinator is responsible for launching and managing key information on our website including the assortment, promotions, product and category information. The analysis of the website’s performance through web and sales metrics to continuously improve the website is a critical aspect of this role.

Sounds like you? Keep reading

**Responsibilities**
- Launch and supervise the ongoing operations of the brands’ e-commerce site and supported marketing material;
- Align all E-commerce activity (web layout, site navigation, personalization tools, promotional activities) to achieve and surpass objectives of performance according to these metrics;
- Continuously improve the online experience by ensuring the key tools on the website are effective and are maximizing the sales conversion process with respect to navigation and search;
- Effectively coordinate with a team of skilled creative and technical people that design, develop and maintain the web experience aligned with the Brand’s creative vision;
- Supervise online customer experience to increase retention, conversion and customer satisfaction KPI’s;
- Enhance the online store performance through site analysis and metric reviews;
- Influence and execute digital best practices to ensure quality, productivity, customer satisfaction and e-commerce growth;
- Review analyses with multiple teams (e-commerce, planning and allocation) to plan future online activities;
- Define and effectively manages project expectations with the digital team and divisional stakeholders;
- Run regular A/B tests on the web site to improve sales and customer engagement;
- Develop briefs for the online production team, manages marketing and e-commerce calendar.

So, are YOU our next Ecommerce Visual Coordinator?

**Requirements**:

- 2 to 5 years of merchandising experience in an e-commerce organization;
- Bachelor’s Degree in Merchandising or Digital Marketing or similar degree preferred;
- Experience with Shopify ;
- Experience in an agency environment, an asset;
- Communicate with tact and diplomacy; written communication is clear, concise, and understandable;
- Excellent problem solving skills, accurately defines problems and uses facts to come to a reasonable solution;
- Strong sense of initiative, actively influences events, goes over and above task requirements;
- Plans and organizes work, initiates action to achieve optimal results, meets established schedules and plans.

Sound good? Then join us in our mission of making the world smile— one cup at a time.

DAVIDsTEA is passionate about Diversity and Inclusion and committed to building an inclusive positive work culture that fosters diversity, inclusion, and accessibility.

Please let us know if you require accommodation during the recruitment process.

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Nous sommes un détaillant chef de file et un grossiste en pleine croissance de thé en feuilles de spécialité offrant une sélection de mélanges signature, de thés d’origine unique et de cadeaux et accessoires liés au thé vendus par l’entremise de notre plateforme de commerce en ligne et de 20 boutiques au Canada. Établis à Montréal, nous privilégions des saveurs innovatrices, des ingrédients mieux-être et des thés biologiques. Nous rendons le thé tendance et amusant, et nous sommes fiers d’offrir à la fois le meilleur service possible à nos clients et un environnement de travail positif à nos employés

**Aperçu**

Le Coordinateur visuel commerce électronique est responsable du lancement et de la gestion des informations clés sur notre site Web, notamment l'assortiment, les promotions, les informations sur les produits et les catégories. L'analyse de la performance du site Web par le biais de mesures Web et de ventes afin d’améliorer continuellement le site Web est un aspect essentiel de ce rôle.

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**Responsabilités**
- Lancer et superviser les opérations courantes du site web de commerce électronique de la marque et du matériel de marketing connexe ;
- Aligner toutes les activités de commerce électronique (mise en page Web, navigation du site, outils de personnalisation, activités promotionnelles) pour atteindre et dépasser les objectifs de performance s