Customer Care Coordinator

2 weeks ago

Kingston, Canada JEFF BYRON PUMPS & WATER TREATMENT INC. Full time

We are an industry leader in providing residential and commercial water pumps and water treatment equipment solutions. Our company provides an essential, valuable, and responsive service delivered by our team of licenced water professionals to ensure our customers have safe and clean water.

**Responsibilities and Tasks**
- Booking, dispatching, and tracking service orders and managing customer worksheets. Invoice customers and receive payments using QuickBooks Online.
- Develop daily schedules for field service personnel, considering work order priorities, due dates, time required, location, skills required, workload and urgency.
- Distribute service orders to field service techs, and ensure accurate information is provided.
- Assist field personnel as needed. Look up customer history, directions etc.
- Provide support and backup for other administrative duties as requested.
- Utilize software to coordinate and track technicians to ensure route optimization.
- Maintain communication with customers regarding service times and updates.
- Review and confirm all service order details for accurate invoicing.
- Communicate work orders, messages, and information using phones, computers, or smart devices.
- Develop a deep understanding of all products the company installs and service and installation practices.

**Worker Requirements**
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Keyboarding skills 40 wpm. Proficient texting skills.
- Excellent organizational and administrative skills. Attention to detail and time management skills.
- Ability to work independently and in a busy team environment.
- Customer Service - Knowledge of principles and processes for providing customer service.
- English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

**Worker Characteristics**
- Cooperation - Pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Communication is fun and easy for you, both verbally and written.
- Adept learner, committed to life-long learning.
- Proven ability to process high volumes of work with accuracy.
- Excellent critical thinking, analytical, and decision-making ability.
- Excellent ability to multitask, handle multiple priorities and meet deadlines.
- Builds relationships through trust, honesty, integrity, exceptional communication, and accountability.
- Dependability - The job requires being reliable, responsible, and dependable.

**Your Education and Experience**:

- Minimum one year of office administration experience.
- Minimum one year in a customer service role.
- Previous dispatch/scheduling experience in a comparable environment preferred.
- College diploma in a technical field, office administration or business administration is an asset

Please note:

- Rate of pay dependent on experience.

  • Patient Flow Coordinator, Temporary Full Time, Access to Care

    1 week ago

    Kingston, Ontario, Canada Providence Care Full time

    Job Code: 20551Status: Temporary Full Time (up to 18 months)Location: Providence Care Hospital SitesUnion:ONA PCHWage:$ $61.11/hrPosting Period: November 25, December 1, 2025Reporting to the Patient Flow Director, the Patient Flow Coordinator plays a key role between Providence Care's staff, physicians and external partners in ensuring seamless, quality and...

  • Oasis Coordinator

    1 week ago

    Kingston, Canada Providence Care Full time

    Oasis Coordinator, Community Support Services **Full Time** **$27.71 - $30.79 Reference#:22-089A** Reporting to the Regional Director, Community Support Services the Oasis Coordinator oversees the delivery of OASIS supportive living programming in order to address social, nutritional, and physical needs of seniors’ livings in naturally occurring...

  • Customer Service Coordinator

    5 days ago

    Kingston, Canada Eikon Device Inc. Full time

    **An exciting opportunity exists in Kingston for a Customer Service Coordinator with Eikon Device Inc.** Driven by popular lifestyle culture, Eikon Device Inc. has been developing and supplying many of the worlds premier tattoo artists with the highest quality of tattoo equipment and supplies for 29 years. As one of the largest providers of tattoo equipment...

  • Care Coordinator

    4 days ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    5 days ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    5 days ago

    Kingston, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Corporate Records and Archives Coordinator

    7 days ago

    Kingston, Canada Providence Care Full time

    Corporate Records and Archives Coordinator, Corporate Records and Archives **Full Time** **$74,353.50 - $87,477.00 Reference#: 22-412A** Reporting to the Director of Governance, Corporate Secretary and Privacy Officer, the Corporate Records and Archives Coordinator is responsible for records controls, processes and systems for managing records...