Bilingual Help Desk Representative

6 days ago

Mississauga, Canada Zoll Medical Corporation Full time

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

**Job Summary**

Perform various duties at ZOLL Canada Technical Support Department helpdesk.

**Essential Functions**
- Answer customers’ complaints on helpdesk
- Document complaints on Service Requests SRs in Oracle database as per ZOLL Canada Standard Operating procedures (SOPs)
- Follow up on loaners with customers (loaners’ retrieval)
- Troubleshoot failures with customers over the phone using critical thinking and referencing ZOLL’s tools and manuals
- Support customers with SW upgrades, data communication over the phone
- Possible future 24/7 rotational on call support for English and French customer
- Other tasks as assigned depending on workload

**Required/Preferred Education and Experience**
- Bachelor's Degree Bachelor of electrical, electronic or biomedical engineering or biomedical technologist from a college or university. required
- Fluently bilingual in English and French (Oral and written) required and
- 3-5 years of similar work experience in a helpdesk required

**Knowledge, Skills and Abilities**
- Excellent Communication and Interpersonal skills
- High attention to details
- Strong troubleshooting skills
- High self-awareness and self-management soft skills
- A customer focused individual
- Team player with positive attitude

**Preferred Languages**
- English - Intermediate
- French - Intermediate

**Travel Requirements**
- Travel to the United States will be required periodically

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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