Customer Service Coordinator

6 days ago

North York, Canada Upper Crust Company Full time

**Job Summary**

Under the direction of the Demand Planning and Customer Service Supervisor, the incumbent will be responsible for coordinating the flow of information between clients, transportation companies, and internal departments to increase customer satisfaction and help achieve sales targets and smooth operations.

**Duties and Responsibilities**
- Post and print invoices, bills of lading, border customs documents, temperature records, labels, etc.
- Confirm, process, and verify purchase orders: manual/ EDI; process routine EDI postings.
- Identify, check, and correct discrepancies and errors. Report issues accordingly.
- Manage customer inquiries and complaints. Liaison between various departments to resolve customer concerns.
- Ensure a timely flow of information.
- Analyze data and prepare reports to support the decision-making process.
- Other work-related duties.

**Qualifications and Requirements**
- Bachelor’s degree in finance or a related field.
- 2-3 years of experience in a related field.
- Proficiency in written and oral communication in English.
- Excellent computer skills including Excel and database tools.
- Strong organizational skills and attention to detail.
- Strong problem-solving skills and ability to meet expectations and deadlines by using strong multitasking and prioritizing skills.

At Upper Crust, we are committed to fostering a respectful, inclusive, and accessible environment, where all employees are valued and supported. We are dedicated to fostering a workforce reflecting the diversity of our community and will consider all qualified applicants for employment.

We thank all applicants for their interest in exploring employment opportunities with Upper Crust, however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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