Sales Coordinator

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Your Role-
- What You Will Accomplish- Provide day-to-day support to our sales workforce with activities such as opportunity workflows and troubleshooting errors in the sales process.
- Liaise with Business Systems in logging incidents and problem resolution as well as participate in testing activities required to release changes to production.
- Collaborate with Order Operations to expedite opportunities through to closed-won and order fulfillment.
- Optimize the sales process by identifying opportunities for improvement and recommending change.
- Liaise with cross-functional teams to support deal requirements across region and ensure positive customer experience through all steps of the customer journey.
- Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams and provide support where needed.
- What We Are Looking For-
- There are a few must haves, but we will keep that list short:
- Excellent communication skills, and the ability to work with and support a diverse team.
- Ability to independently manage deadlines and handle multiple competing priorities.
- Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
- The Most Important Thing-
**Greater Good - **We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.**Respect - **We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities**Innovation - **We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.**Teamwork - **We collaborate internally and externally, while caring about each other and listening to our customers.- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
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- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._