Customer Success Specialist

5 days ago

Caledon, Canada Freightcom Full time

Freightcom is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by training and supporting our customer service team. You will also provide sales support and implement business growth strategies.

We will train you on our specific business operations and arm you with product knowledge, but you should have experience in with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

**Duties and Responsibilities**
- Work in a fast-paced environment to make outbound retention calls to existing customers who have recently obtained and/or previously created an account with Freightcom.
- Improve and sustain business growth with key customer accounts
- Use data collection and analysis to improve the customer experience & customer retention
- Implement specific retention and growth strategies with customers

**Requirements and Qualifications**
- Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
- Competitive product and knowledge of logistics industry a definite asset.
- Customer Retention experience an asset.
- Ability to find customer answers quickly and accurately while using multiple resources.
- Ability to be flexible/agile and willing to learn new functions in a fast-paced environment.
- Available to work Monday
- Friday 9-5.
- Bachelor's degree or Diploma in business administration

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Caledon, ON: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- driver’s license (preferred)

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