Call Quality Analyst

2 weeks ago


Hamilton, Canada RevUp Dental Full time

**Call Quality Analyst**

The following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Evaluate recorded calls based on various criteria.
- Participates in the design of call monitoring formats and quality standards

Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- Outstanding customer service skills
- Computer competence
- Ability to work independently as well as in a team environment
- Exceptional listening skills and strong attention to detail
- Effective oral and written communication skills,
- Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
- From the US or Canada
- Customer service experience

**Job Type**: Part-time (15 hours per week)

Pay: $15.80 per hour

Schedule: Flexible

Work Location: Fully Remote

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: $15.80 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- Work from home

**Language**:

- English (required)



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