Call Center Agent

3 days ago

Hamilton, Canada Hustle Notice Biz Full time

**Description**:
**Job Title**: Call Center Agent

**Location**: Hamilton, ON

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Answer incoming customer calls promptly and professionally.
- Provide accurate product/service information and troubleshoot issues as necessary.
- Process orders, refunds, or exchanges in line with company policies.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Follow up on customer interactions as needed to ensure satisfaction.
- Achieve and maintain performance metrics, including call quality, resolution time, and customer satisfaction.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Adhere to company policies, procedures, and quality standards.

**Skills, Knowledge and Expertise**:

- High school diploma or equivalent (additional education or certifications preferred).
- Excellent verbal and written communication skills.
- Ability to listen attentively and address customer needs effectively.
- Strong problem-solving and conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Basic computer skills and proficiency in using call center software or CRM systems.
- Flexible availability, including evenings, weekends, and holidays (if applicable).
- Positive attitude and strong work ethic.

**Benefits**:

- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment

**About Hustle Notice Biz**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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