Quality Assurance Analyst

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 19259

Quality Assurance Analyst
Public Works
Hamilton Water
700 Woodward Avenue

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: H
- SALARY/HOUR: $34.091 - $37.055 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary up to 12 months

Job Description ID #: 6110

**Vaccine Verification **-** **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

Reporting to the Quality Assurance Supervisor, develops and maintains operational procedures, and work instructions that meet all of the requirements of an IMS (Integrated Management System) ensuring that they are intuitive and easy to follow.

Cares for the daily maintenance of the IMS as it relates to Water and Wastewater Treatment and Outstation facilities, including providing guidance and direction to the users of the system.

Develops and delivers a variety of training programs (web-based and classroom) that pertain to the Department focusing on quality, environmental, health, safety and legal requirements.

Possesses a demonstrated record of technical competence, customer focus, team advocacy, and is committed to excellence.

Possesses a high level of personal integrity and is an excellent communicator.

**GENERAL DUTIES**

Using web based resources, research and review Quality Environmental and Health & Safety procedures for compliance with the applicable legislation and standards.

Review and update procedures related to the IMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, and IMS as well as any legal requirements.

Communicate with other Sections within the Water & Wastewater Division to represent the Section’s interests, determine best practices and ensure consistency and cooperation within the Division.

Utilizing the Document Control Software (BCOS) ensure the maintenance of the Integrated Management System.

Provide training and direction on the Integrated Management system to those within the Section.

Develop training courses for the Section based on established procedures, legal requirements, and best practices (Adhering to the Integrated Management System).

Support the management staff by providing them with assistance and direction with regards to the Integrated Management System.

Communicate daily with the Quality Assurance Supervisor regarding any deficiencies in the system.

Adhere to all corporate and Divisional policies and procedures at all times.

Work in accordance with the Occupational Health and Safety Act at all times.

Provide guidance and support to all levels of staff for the daily operations of the Water and Wastewater Treatment Plants and Outstations.

Set up meetings with staff from various levels within the organization, including developing agendas, facilitating meetings, issuing minutes and assigning tasks.

Track and maintain training requirements of Departmental staff to ensure they are eligible to renew their operator’s certificates, and that Departmental training requirements are met.

Participate and provide support in conducting investigations to determine root causes of non-conformances.

Prepare written reports to ensure compliance with corporate and regulatory requirements.

Participate in monthly Safety meetings and in some cases facilitate them.

Performing scheduled and unscheduled EH&S and quality site audits within the Plant Operations section.

Set up, facilitate and deliver training sessions that have been developed by our Department.

Attend training to ensure that the required knowledge and skills are maintained.

Assist in performing internal audits related to the Integrated Management System this may at times include leading the audit, which includes setting the agenda, meeting with management, performing the audit, closing meeting with management and issuing non-conformances.

May be assigned special projects throughout the year such as exploring