Customer Service Representative

1 week ago

Mississauga, Canada IPEX Group of Companies Full time

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunity as a Customer Service Representative for our Sales division. This role will be a mix of home and office based and reporting to our office in Mississauga. It reports to the Eastern Canadian Customer Service Manager.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters

**Job Summary**

**Principal Responsibilities**

The Customer Service Representative will work in a high-paced environment to respond to customer requests for orders, quotes, product inquiries and stock checks/price. Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of customer service:

- Respond to inquiries regarding price, delivery, status of orders or technical support
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in-house ERP solution
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure accurate service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner

**Requirements**:
**Qualifications & experience**
- A very professional manner and a proven dedication to providing excellent customer service in previous roles
- Minimum 5 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
- Proven ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Great teammate including the proven track record to chip in and foster a positive team environment
- Industry experience is an asset

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