Operations Manager, Woodstock

**Position Title:Operations Manager, Woodstock**

**Position Type**: Regular - Full-Time

**Requisition ID**: 14901

**Grade**:Grade 05

**Company**: Day & Ross Inc.

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**
Operations Manager
Full-time
Woodstock, ON

In a 24/7 operation, understand the business to safely lead the Operations Team to meet stakeholder expectations with respect to service and productivity and to responsibly manage to budgeted costs

**How You’ll Help**
- Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees.
- Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
- Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
- Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
- Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
- Recognize problems and work with others towards a practical and speedy resolution.
- Other related duties related as may be required.

**Your Skills & Experience**:

- Post secondary education in transportation or logistics preferred. A suitable level of practical experience may be considered in lieu of education.
- 3-5 years’ experience in a terminal setting, preferably in the transportation industry.
- Experience leading a team of front line employees, managers, and supervisors
- Contributing to the development of and managing to an annual operating budget.
- Trained in the Transportation of Dangerous Goods
- WHMIS certified
- Strong leadership skills, including the ability to get things done through others and people development.
- Computer skills with MS Office products and web based programs. Experience with AS400 a definite asset
- Safety oriented
- Good communication skills, verbal and written
- Strong problem solving skills
- Customer oriented
- Ability to multi task and prioritize workload
- English, other languages an asset
- Bilingualism in English and French required for terminals located in the Province of Quebec.
- Leads teams of supervisors, lead hands and front line employees in a 24/7 environment
- Periodic travel for meetings and development required
- Normally Monday to Friday
- May be required to work various shifts/scheduled to accommodate terminal needs
- Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times on dock and/or safety sensitive areas. Often required to take calls during off hours to provide direction and support to the terminal
- As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Function**:Supply Chain & Logistics; Transportation

**Location(s)**: CA - Canada : Ontario : Woodstock || CA - Canada : Ontario : Guelph || CA - Canada : Ontario : Kitchener || CA - Canada : Ontario : London || CA - Canada : Ontario : Waterloo