Marina & Maintenance Attendant, Ladysmith Marina

4 days ago

Ladysmith, Canada Oak Bay Marine Group Full time

Oak Bay Marine Group is seeking an enthusiastic Maintenance and Marina Attendant at our Ladysmith Marina operation with Monday - Thursday availability. In this role you will ensure outstanding guest experiences in a safe and secure, best-in-class environment. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a dynamic team environment.

ACCOUNTABILITIES:
**Primary Responsibilities**:

- Provide exceptional customer service by supporting and demonstrating the ‘_Yes I Can’_ Core Values and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
- Greet customers as they arrive and make them feel welcome, assisting with vessel docking/parking, food and beverage or supply requirements, or other services as required.
- Ensure the cleanliness, maintenance and presentation of all grounds and facilities through completion of daily, weekly, monthly and seasonal tasks.
- Ensure the ongoing safe environment of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
- Operate and maintain all facilities and equipment to safety standards, utilizing environmentally sound practices, treating all company property with care and respect.
- Comply with all policies, procedures and regulations, including the OBMG employee Handbook.

**Secondary Responsibilities**:

- Attend any regularly scheduled crew meetings.
- Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
- Participate in quarterly inventory counts.
- Perform other duties as assigned.

**JOB REQUIREMENTS**:
**Education and Technical Skills**:

- Previous experience with construction or maintenance desired.
- Occupational First Aid & CPR Level 1 is an asset.
- Knowledge of Microsoft Word and Excel.
- Strong organizational skills required in fast paced, high-volume environment.
- Pleasure Craft Operator Card preferred.
- Knowledge of marine operations and/or boating experience an asset.

**Experience**:

- Experience providing exceptional customer service.
- Comfortable working unsupervised.
- Basic cash handling skills.
- Work experience in a marina, hospitality or recreational environment an asset.

**CORE Values**:

- **‘Yes I Can’ is**
- Passion for Service
- Enthusiastic Teamwork
- Dedication to Greatness
- Respect for our Crew, Community and the Ocean

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