Logistics Customer Service Representative
3 days ago
**SUMMARY**
The Logistics CSR is responsible for assisting the Logistics department staff with monitoring the availability and allocation of drivers and equipment. Duties include scheduling with departments and carriers to meet customer obligations. This position requires excellent communication skills, initiative, and the ability to adapt to new situations.
**KEY RESPONSIBILITIES**
- Assist with monitoring availability and allocation of equipment and drivers.
- Interpret customer needs and assist with formulating plans to meet those needs.
- Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales
opportunities, or in the case of shortages, to minimize negative impacts to the company.
- Monitor the carrier list to find those who offer best rates and schedules.
- Identify carrier errors and surcharges for billing and payment collection purposes.
- Assist accounts receivable by obtaining Proof of Delivery receipts.
- Monitor and track bond and security clearances.
- Other duties may be assigned.
**DESIRED QUALIFICATIONS**
- High School Diploma or GED required.
- Minimum of 1-2 years of experience in administrative role.
- Excellent communication skills and ability to adapt to new situations as they arise.
- Ability to create and modify word-processed documents using Microsoft Office and Microsoft Excel
- Ability to use transportation industry programs
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