Fitness Program Coordinator

**Fitness Program Coordinator**

**Location**

YMCA Membership Branches - Niagara Centre, Welland and Vale Health and Wellness Centre, Port Colborne

**Pay**

$19.60/hour plus full YMCA Benefits

**Employment Type**

Full Time 40 hours per week - days, evenings, weekends, holidays

**Placement Date**

Immediately

**Why Work for the YMCA?**

As a charitable organization, the YMCA of Niagara aspires to be a great workplace, committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values - caring, health, honesty, inclusiveness, respect, and responsibility - the YMCA provides our employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through growth opportunities and great benefits, and the knowledge that their day-to-day actions have a positive impact on the health and wellbeing of the people of Niagara.

**NATURE & SCOPE**

The Fitness Program Coordinator is responsible for the planning and development of adult membership health and fitness programming while ensuring the growth and retention of membership thorough the provision/delivery of service excellence. They are responsible for approximately 1-15 direct staff and up to 30 active volunteers reports.

**RESPONSIBILITIES**:

- Recruit, train/orient, supervise and develop all Fitness Staff and Volunteers
- Administrative functions as it pertains to Human Resources and Payroll management
- Ensure that all association operating policies, guidelines and requirements are met regarding human resources, risk management and fiscal management
- Foster an outcome-based staff culture that focuses on program quality, member engagement and customer service focusing on member growth and retention
- Provide fitness instruction/coaching in both one-on-one and group formats; deliver service as part of the YMCA of Niagara Personal Fitness Program
- Maintain positive relationships with members through ongoing connections
- Coordinate and deliver Personal Training services to members
- Engage and connect with new members to ensure that available appointments are booked whenever possible
- Build relationships with members to optimize members’ experience and help them to

achieve their fitness goals
- Provide expertise with Group Training on Fitness Floor
- Accountable for following systems, practices and targets which support Member Retention
- Monitor member development and progress. Provide feedback to the member that is constructive, positive and specific to the member goals.
- Approach members and assist them with their fitness progress
- Develops and maintains the scheduling of classes and appointments in EzFacility
- Ensure a safe, clean and well-maintained environment
- Maintain SAM 2.0 Standards
- Required to perform Service Leader tasks as per branch scheduled needs
- Adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara
- Other duties as required

**QUALIFICATIONS**
- Degree or Diploma is required, in a related field preferred (Health Sciences, Phys Ed.)
- YMCA Canada Group Fitness Certification or equivalent
- YMCA Canada Personal Training Certification or equivalent
- Minimum 3 years’ experience supervising staff/volunteers
- Minimum 3 years practical experience in the fitness industry
- Minimum 3 years’ experience coaching individuals who are new or returning to fitness
- Proven customer service skills Flexibility: willingness to learn new skills and to alter shifts
- Excellent interpersonal and relationship building skills
- Able to lift 45 lbs. or greater
- A clear and satisfactory criminal reference check inclusive of the vulnerable sector search (CRC VSS) issued for the YMCA of Niagara
- Current Standard First Aid/CPR[C]

**COMPETENCIES**:
**Service orientation**

Deliberately identifies and creates opportunities to enhance each individual’s YMCA experience

**Coaching and development**

Commits to assisting participants, volunteers, staff and self in continuous learning and development

**Planning and Organizing**

Establishes a clearly defined and effective course of action for self and others to accomplish short
- and long-term work goals.

**Conflict Resolution**

Facilitates appropriate and timely solutions to conflict.

**Quality focus**

Ensures that YMCA programs and services are superior

**Relationship building and collaboration**

Builds positive interactions both internally and externally to achieve work related goals

**Concern for Health and Safety**
Acknowledges and understands how to manage and educate others of risk and harm reduction
- Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request._

**Salary**: $19.60 per hour

Application question(s):

- What location are you interested in? Welland or Port