Guest Services Agent

1 week ago

Niagara Falls, Canada Americana Resort Inc. Full time

Provides accurate and timely information in a professional and friendly manner.
- Registers guests upon arrival and checking guests out upon departure.
- Ensures that all transactions and payments are posted and entered accurately.
- Maintains and balances cash drawer on a daily basis.
- Responds to guest needs immediately and maintains excellent communication with maintenance and housekeeping.
- Handles guest concerns with tact, diplomacy, and good judgment. At times requests the assistance from a Supervisor/Manager.
- Stays appraised of all selling rates, strategies, and promotions.
- Ensures bus procedures are completed and followed (preparation of rooming lists, keys, check-in/out, wake up calls, phone deposits, etc.).
- Performs general cleanup and housekeeping duties as required at the Front Desk to maintain a professional appearance.
- Follows and promotes all safety and fire regulations and procedures.
- Professionally represents the Resort at all times by maintaining a clean, business appearance by way of uniform, neat appearance and excellent hygiene.
- Performs such additional duties that may from time to time be required in order to fulfill the obligations of the _Americana_ _Conference Resort & Spa._

**Professional Qualifications**:

- Completion of High School
- Proficient computer skills
- Previous up-selling and/or sales experience is an asset

**Personal Qualities**:

- Excellent oral and written communication skills
- Must be pleasant and cheerful
- Strong sales attitude with the confidence to sell and up-sell products and services
- Detail-oriented, ethical and honest

**Physical Requirements**:

- Extensive use of the computer and telephone
- Restricted to desk for extended periods of time
- Stress in dealing with high volume of calls and guest concerns
- **Must be able to work a variety of shifts including days, afternoons, weekends, holidays**

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

**Job Types**: Part-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    2 days ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    4 days ago

    Niagara Falls, Canada Days Inn Niagara FallsFallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Service Agent

    2 days ago

    Niagara Falls, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    6 days ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Service Agent

    2 days ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...

  • Guest Service Agent

    6 minutes ago

    Niagara Falls, Canada Great Wolf Lodge Full time

    **Book your interview today - text GWLNIAGARA to 289-270-6915** Join the Pack with **YEAR ROUND EMPLOYMENT, BENEFITS AND PART-TIME & FULL-TIME HOURS.** We think you’d be GREAT! **Provide positive and dynamic 5 STAR PAW service for our Pack and guests with a systems based approach.** The **Guest Services Agent** welcomes and registers guests, establishes...

  • Adventure Course Guest Service Agent

    2 days ago

    Niagara Falls, Canada WildPlay Full time

    **Whirlpool Adventure Course Guest Service Agent** **What's Cool About This Job?** - Free ziplining and climbing!! - Paid lunches - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career progression. Some of our supervisors and managers were once Guest...