Guest Service Agent

6 days ago

Niagara Falls, Canada Days Inn Fallsview Full time

As a member of Wyndam Worldwide
- The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are the global leader in travel accommodations, welcoming our Guests to iconic brands and vacation destinations through our signature “Count on Me” Service.

**Position Overview**

**Experience**
- Guest Service Experience is an asset
- not a requirement

**Skills**
- Superb interpersonal and communication skills
- Effective Problem Solving Ability
- Friendly
- Professional
- Pleasant telephone manner
- Must be able to stand for long periods of time
- Must be able to accurately communicate in English; verbal and written

**Onboarding Requirements**
- Must be available to work day, evening, and midnight shifts
- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a **Guest Service Agent** will be asked to perform from time to time. This list is only a sample; a **Guest Service Agent** may be required to perform other duties.
- The Days Inn is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. The Days Inn will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Type**: Part-time

**Salary**: $17.10 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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