Research Project Coordinator

As Alida's **Research Project Coordinator**you will be responsible for executing, managing, and overseeing online qualitative research projects (e.g. IDIs, focus groups, UX) for our clients using our SaaS platforms within the Managed Services team. Our clients’ success depends on timely and accurate delivery on these projects.

You will be client-facing and will work with external vendors and internal teams, with a focus on client service and project success in online qualitative research. Due to the nature of the work, you would be expected to manage multiple projects in a deadline-driven, fast-paced environment to guarantee timely and accurate delivery. In this role, you will have an exciting opportunity to assist Fortune 500 organizations gather actionable.

Research (qual or UX), project coordination experience, and basic knowledge about insights management is strongly encouraged, along with a drive to learn every day, to own the details, and to deliver exceptional customer service.

**Project Management**
- Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with external partners and internal teams to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations Address and escalate risks w
- needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide superior service that delights our customers

**Research Operations**
- Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports
- Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms
- Deploy screeners and monitor recruitment
- Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups)
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered

**Client Management**
- Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication
- Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates
- Navigate complex client requirements while maintaining project scope, budget, and timeline integrity
- Anticipate client needs and provide strategic solutions to address challenges before they impact project timelines
- Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables

**Desired Skills and Experiences**
- Bachelor’s or above educational degree with a focus in Business, Marketing, Market Research, or Communications
- 3+ years experience as a Project Coordinator or Research Specialist, preferably within the software or market research industry
- Proven ability tSrSo work in a demanding and fast paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Ability to work in a team environment as well as independently
- Strong aptitude for technology and ability/desire to learn new software
- _ Bonus: _Prior experience in managing vendors, qualitative or UX research operations, global research experience, project management, or online survey programming a plus, but not a requirement

**Additional details**:

- The typical salary range for this position in Canada is $75,000-85,000 CAD per annum. Final salary will depend on experience.

**The Good Stuff**:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2022 as one of the Best places to Work®

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

**About Alida**

Alida believes in a world w customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies lik