Community Engagement/ Resource Manager

Description The CERM will work with the leadership team to ensure that Alberni Valley Ministries delivers safe, relevant programs that promote the dignity and respect of the people we serve. **Hours**: 35 hours per week; position may require some weekend/evening work on occasion **KEY RESPONSIBILITIES**: **CFS / Food Bank Management**: Directs all aspects of Community Family Services operations, including the Food Bank, in accordance with the mission and values of The Salvation Army Ensures required Program Plans are in place and are continually evaluated and modified to ensure ongoing mission impact Plans, develops, maintains and monitors all aspects of the programs' holistic service delivery and administrative systems; implements new programs to meet changing needs Makes sound decisions according to importance, urgency and risks, and that are in the best interests of the organization. Maintains the Food Bank's inventory control system and trouble-shoots as supplies get low, seeking community support through food drives, etc. Develops, streamlines and oversees protocols and day-to-day operating procedures for all areas of CFS/Food Bank program operations in compliance with contract partners requirements and The Salvation Army's Territorial Standards of Excellence Hires, orients, trains, evaluates, and supervises employees (Drivers, Intake Workers, Janitor, Seasonal Workers) in consultation with Corps Officer and Business Manager; ensures staff fulfill their duties in full compliance with health and safety standards; deals with complaints/grievances; meets regularly with mission partners one-on-one for effective performance management. Ensures needed CFS/Food Bank volunteers are recruited, oriented, trained and supervised effectively. Works in collaboration with the Shelter Manager and Kitchen Manager to ensure food items are shared, as appropriate, to meet the needs of all SA food insecurity programs and to minimize purchases. Provides high-level oversight to the Christmas Kettle Campaign; supervises the seasonal Kettle Coordinator, develops a strong plan, and ensures solid implementation so that annual fundraising goals are met. Supports budget planning for CFS and Food Bank. Ensures compliance with the approved budget; may authorize program expenditures up to a pre-determined amount. Develops and maintains strong community partnerships in support of the Food Bank (ie. grocers and other donors); fosters strong donor relations in support of the MU. Oversees and checks the maintenance and care of program facilities, including equipment, furnishings, fleet vehicles; ensures compliance with all licensing standards including fire, water, health and safety, etc.; reports any significant property/equipment issues to the Business Manager for follow-through Prepares operational reports for the leadership team as requested; develops and seeks approval for policies and procedures and quality assurance standards for the programs supervised. Supports Pathway of Hope casework by assisting the Caseworker in identifying potential clients and encouraging their engagement and goal accomplishment. Ensures chaplaincy services are consistently available to CFS and Food Bank guests seeking spiritual support and guidance. Creates a safe, welcoming, and calm environment for everyone entering the facility. Oversees and approves accurate completion and submission of employee timesheets. Performs other duties as assigned. **Community Engagement**: In collaboration with leadership team members, gives direct oversight to The Salvation Army's community events (ie. Christmas in the Valley Kettle Kick-Off, Food Drives, Toy Drives); effectively plans and executes all aspects of these events. Supports the ongoing telling of The Salvation Army Alberni Valley Ministries' "story" within community by forming strong partnerships with external groups organizing and executing events (ie Bikers Toy Run, Downtown BIA Events, Volunteer Fairs, etc.); gives direct oversight to TSA's place/involvement in these events; involves other team members in planning as appropriate. Identifies new local community engagement initiatives that fit with Salvation Army mission and values and secures leadership team approval for our involvement; works in collaboration with external event organizers to offer SA supports that will be meaningful and will support their goals/objectives for the events. Secures, trains, schedules and orients volunteers needed for each community event (internal and external), with support from leadership team. Under the guidance of the Corps Officers, gives oversight to on-line communication tools (website, social media pages, etc.); utilizes them effectively to tell our story, promote community events and fundraisers, support volunteer recruitment and bless the community with uplifting messaging **Volunteer Coordination**: Work in conjunction with and in support of the leadership team to define, promote, and manage volunteer opportunities